New Seller Account Deactivated due inauthentic products (without customer complaints)
Hello,
I made my first sale only a week ago and my account is very new but today my account was deactivated. As you can see from the email below, is it normal for my account to be deactivated even though there are no complaints or violations of account health?
The authorized dealer of the brand I supplied the product to did not agree to sell the product to me and directed me to an authorized wholesaler and I bought the products from there. Now the wholesaler will send me the invoice received from the authorized dealer of the brand by hiding the price section and in addition to this invoice, I will send the invoice issued by the wholesaler to me, but I am not sure if I should write any Appeal.
Thank you.
----------------------------------------------------------------------------------------------------
Hello,
Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Funds available in your account will be withheld. If you have FBA inventory of the items causing "inauthentic" complaints in Amazon European fulfillment centers, they are currently ineligible for removal.
Why is this happening?
We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Additional information regarding these policies can be found at the following Seller Central pages
What happens if I do not submit the required information?
If we do not receive the requested information your account will remain deactivated.
The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-------------------------------------
ASIN: |B001BEAWZM|
Brand: |CALVIN KLEIN|
-------------------------------------
@Ash_AMZ@Simon_Amazon@Seller_yk3kzHpjMMa4B
New Seller Account Deactivated due inauthentic products (without customer complaints)
Hello,
I made my first sale only a week ago and my account is very new but today my account was deactivated. As you can see from the email below, is it normal for my account to be deactivated even though there are no complaints or violations of account health?
The authorized dealer of the brand I supplied the product to did not agree to sell the product to me and directed me to an authorized wholesaler and I bought the products from there. Now the wholesaler will send me the invoice received from the authorized dealer of the brand by hiding the price section and in addition to this invoice, I will send the invoice issued by the wholesaler to me, but I am not sure if I should write any Appeal.
Thank you.
----------------------------------------------------------------------------------------------------
Hello,
Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Funds available in your account will be withheld. If you have FBA inventory of the items causing "inauthentic" complaints in Amazon European fulfillment centers, they are currently ineligible for removal.
Why is this happening?
We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Additional information regarding these policies can be found at the following Seller Central pages
What happens if I do not submit the required information?
If we do not receive the requested information your account will remain deactivated.
The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-------------------------------------
ASIN: |B001BEAWZM|
Brand: |CALVIN KLEIN|
-------------------------------------
@Ash_AMZ@Simon_Amazon@Seller_yk3kzHpjMMa4B
6 replies
Seller_RlZVPg3d6ZUGP
Are you allowed to sell them on Amazon though? will the wholesaler you've bought them from give you an LOA?
Seller_k2X0L9mVRT0pW
sounds like the Brand itself complained - Calvin Klein
Abella_AMZ
Hello @Seller_iNqv8E23bgJjK,
This is Abella from Amazon to help you with your concerns.
In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products.
The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect.
Request you to provide the invoices.
Copies of invoices or receipts from your supplier issued in the last 365 days for the ASIN.
–These documents should reflect your sales volume during the last 365 days.
–Please include contact information for your supplier, including name, phone number, address, and website. We will maintain the confidentiality of your supplier contact information.
–You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
