I Lost Everything to a Buyer Who Played the System — and Amazon Let It Happen
I don’t even know where to start. I’ve been selling on Amazon for a while, doing everything by the book. I offer real products, ship with FBA, maintain a clean account, and I treat every buyer with respect. But none of that mattered in the end.
A buyer named Janet Payne has been repeatedly purchasing the same item from my listing. Each time, she claims "performance or quality not adequate" — but never once returns the product, never files an A-to-Z, never goes through any official complaint route.
Instead, Amazon quietly refunds her. Every. Single. Time.
Here are just a few of her orders:
202-9518971-4398749
202-4264305-1225105
202-2093544-8173138
I submitted multiple cases to Seller Support, included full documentation, confirmed shipment, and BEGGED for help. Nothing. Janet got to keep the product and the money. Again.
Funny thing is, this janet doesnt even try to hide it, its the same profile, u can see 5 orders all refunded and they are ordering more and more. i cant cancel the order cz of fba. with fbm i dont get the buy box so i removed the listing completely....
Then it got worse.
Another buyer — Michelle Sadd — began doing the exact same thing. Same product. Same excuse. Same refund.
We called her number to try to sort things out… and who picked up the phone? The same voice as Janet Payne. She told us directly to stop selling this ASIN. This wasn’t just refund abuse anymore — it felt like harassment. Sabotage.
So what did I do? I refunded Michelle myself. Out of my own pocket. Because I didn’t know what else to do. I felt trapped.
And then... Amazon refunded Janet again. After everything. After all the evidence.
I asked for a refund reversal, for my ODR to be fixed, for help.
They said no.
They let her win.
They let me bleed.
And they don’t care.
I don’t know how a platform that preaches fairness and customer obsession can let abusive buyers run wild while hardworking sellers get trampled.
I’m writing this because I don’t want to be silent anymore. If this has happened to you — speak up.
If you know someone at Amazon who cares — show them this.
Because sellers like me are drowning in silence, and nobody is listening.
I Lost Everything to a Buyer Who Played the System — and Amazon Let It Happen
I don’t even know where to start. I’ve been selling on Amazon for a while, doing everything by the book. I offer real products, ship with FBA, maintain a clean account, and I treat every buyer with respect. But none of that mattered in the end.
A buyer named Janet Payne has been repeatedly purchasing the same item from my listing. Each time, she claims "performance or quality not adequate" — but never once returns the product, never files an A-to-Z, never goes through any official complaint route.
Instead, Amazon quietly refunds her. Every. Single. Time.
Here are just a few of her orders:
202-9518971-4398749
202-4264305-1225105
202-2093544-8173138
I submitted multiple cases to Seller Support, included full documentation, confirmed shipment, and BEGGED for help. Nothing. Janet got to keep the product and the money. Again.
Funny thing is, this janet doesnt even try to hide it, its the same profile, u can see 5 orders all refunded and they are ordering more and more. i cant cancel the order cz of fba. with fbm i dont get the buy box so i removed the listing completely....
Then it got worse.
Another buyer — Michelle Sadd — began doing the exact same thing. Same product. Same excuse. Same refund.
We called her number to try to sort things out… and who picked up the phone? The same voice as Janet Payne. She told us directly to stop selling this ASIN. This wasn’t just refund abuse anymore — it felt like harassment. Sabotage.
So what did I do? I refunded Michelle myself. Out of my own pocket. Because I didn’t know what else to do. I felt trapped.
And then... Amazon refunded Janet again. After everything. After all the evidence.
I asked for a refund reversal, for my ODR to be fixed, for help.
They said no.
They let her win.
They let me bleed.
And they don’t care.
I don’t know how a platform that preaches fairness and customer obsession can let abusive buyers run wild while hardworking sellers get trampled.
I’m writing this because I don’t want to be silent anymore. If this has happened to you — speak up.
If you know someone at Amazon who cares — show them this.
Because sellers like me are drowning in silence, and nobody is listening.
4 replies
Seller_k2X0L9mVRT0pW
@Winston_Amazon - this is awful. Is it possible that a mod could at least look into this and help this poor seller?
Seller_ZVAz3d5lZuGid
This is downright abuse by this customer, who obviously knows how to play Amazon's system and get freebies - truly disgraceful. I would advise you to delete the person's name due to GDPR. Why would she tell you to stop selling the ASIN ? - is she a seller of the same product ? - that is the only reason she might say that, and it sounds like she is trying to break you and get you off the listing, by making repeated orders.
Seller_IQo80d99W2DzP
Did you add to a listing that someone else added, likely that Seller is buying from you, to stop you selling on what they think is their listing.
Amazon is not any of the things you think, they are virtually always on the Buyers side, They conside Sellers as waste, another will come along if they shut you down, so Amazon have no care at all about you as a Seller, once you learn that, it will make you less annoyed as they hate all Sellers, and hate some more so than others
Seller_d8YGbIjNqwFxn
First thing never refund a FBA order yourself. Always allow Amazon to refund the order, they are the ones who should control refunds for FBA products.
Second thing even if the customer didn't return the item you should still get a reimbursement for the item. This happens for most categories, however there are a few product ranges (for example Shampoo) where Amazon do not reimburse.
Finally if they are telling you to stop selling the ASIN then provided you are on the correct listing then report this through the Abuse options in Account Health.
