Would you like to automate refunds?
I've just had to refund a customer as an item wasn't received. A legitimate INR, so of course I issued a refund ASAP and apologised. But something concerning happened. There was a pop-up asking me if I'd like to automate FBM refunds in future.
I accidentally dismissed it before I could give feedback. But Amazon, NO! I do not want to automate FBM refunds. Scammers and chancers have become so problematic that last week I was forced to create a spreadsheet to track them all.
Automated refunds would have cost me around £200 in the last week and a half. By being able to challenge customers by showing them the tracking data, the loss is much less. Not zero, but small enough to swallow, albeit grudgingly.
Since I started the spreadsheet (around two weeks ago), I've had 30 INR claims. And after doing the maths, at least 86.6% are fraudulent.
@Sarah_Amzn @Julia_Amazon @Julia_Amzn @Spencer_Amazon Please feed the above back.
FOR THOSE OF YOU WHO HAVE TAKEN AMAZON TO SMALL CLAIMS:
Do you think I could tot up all the A-Zs wrongly granted and stick them in a single claim? Individual order losses are typically £5 - £20, but over a year, they can add up to thousands.
Would you like to automate refunds?
I've just had to refund a customer as an item wasn't received. A legitimate INR, so of course I issued a refund ASAP and apologised. But something concerning happened. There was a pop-up asking me if I'd like to automate FBM refunds in future.
I accidentally dismissed it before I could give feedback. But Amazon, NO! I do not want to automate FBM refunds. Scammers and chancers have become so problematic that last week I was forced to create a spreadsheet to track them all.
Automated refunds would have cost me around £200 in the last week and a half. By being able to challenge customers by showing them the tracking data, the loss is much less. Not zero, but small enough to swallow, albeit grudgingly.
Since I started the spreadsheet (around two weeks ago), I've had 30 INR claims. And after doing the maths, at least 86.6% are fraudulent.
@Sarah_Amzn @Julia_Amazon @Julia_Amzn @Spencer_Amazon Please feed the above back.
FOR THOSE OF YOU WHO HAVE TAKEN AMAZON TO SMALL CLAIMS:
Do you think I could tot up all the A-Zs wrongly granted and stick them in a single claim? Individual order losses are typically £5 - £20, but over a year, they can add up to thousands.
1 reply
Seller_d8YGbIjNqwFxn
It is very dangerous if Amazon do go down the route of automating refunds. Amazon systems need an overhaul before they even think of doing this...for example not showing items as lost when they have been delivered or have no tracking (letter post)
Whilst it is only optional for the time being who knows what the future holds...
