Authenticity of a product - again
Hello,
Does anyone else have the problem of "authenticity of a product" every few months? We sell a line that's FBA, and every other month, a customer will report that the product is not authentic. We have provided proof that the products are and supplied all the information needed. Amazon will accept this most times, and it's good again for another month. The problem is that in the meantime, we are restricted from sending any more of the product to Amazon, which causes delays and loss of sales.
Is there any way around this? It seems a little crazy that you can provide proof that all products are genuine, and then a few months later, you need to repeat the whole process. Part of me wonders if it's competition that likes to buy and report the product as non-authentic to remove the competition.
Thank you
Authenticity of a product - again
Hello,
Does anyone else have the problem of "authenticity of a product" every few months? We sell a line that's FBA, and every other month, a customer will report that the product is not authentic. We have provided proof that the products are and supplied all the information needed. Amazon will accept this most times, and it's good again for another month. The problem is that in the meantime, we are restricted from sending any more of the product to Amazon, which causes delays and loss of sales.
Is there any way around this? It seems a little crazy that you can provide proof that all products are genuine, and then a few months later, you need to repeat the whole process. Part of me wonders if it's competition that likes to buy and report the product as non-authentic to remove the competition.
Thank you
2 replies
Seller_zKEt2RiaID5EU
Unfortunately, there is no way around it. The only way to mitigate the complaints is to make the listing different to portray what the customer believes to be fake, but most of the time, this happens when you are selling on a listing created by someone else and you have no access.
So I'm sorry, but there is no other way of stopping this. It is completely up to the customer not to use the word "fake" in their review.
