Charged for return shipping label almost 3 months later but buyer never returned the package
Buyer requested a return in August. Never returned the item so the return request was automatically CLOSED by Amazon 2 months later. In December, the tracking info became active so I was charged for the return shipping label in my seller account. Problem is, the delivery address is in a different state. I'm in Virginia and it was delivered in Pennsylvania. The 1st scan wasn't even in the state that the buyer was in (WV). It scanned in NY. I don't know if the buyer changed the delivery address on the return label and just used the label or if the tracking number was recycled, which USPS does do.
I've reached out to Seller Support 3x and none of them will take the time to understand the situation. All they say is that it was delivered and to take it up with the carrier.
Can I please get help with this? Case ID: 17161556261
Thanks in advance!
@Xander_Amazon @Danny_Amazon @SEAmod @Cooper_Amazon
Charged for return shipping label almost 3 months later but buyer never returned the package
Buyer requested a return in August. Never returned the item so the return request was automatically CLOSED by Amazon 2 months later. In December, the tracking info became active so I was charged for the return shipping label in my seller account. Problem is, the delivery address is in a different state. I'm in Virginia and it was delivered in Pennsylvania. The 1st scan wasn't even in the state that the buyer was in (WV). It scanned in NY. I don't know if the buyer changed the delivery address on the return label and just used the label or if the tracking number was recycled, which USPS does do.
I've reached out to Seller Support 3x and none of them will take the time to understand the situation. All they say is that it was delivered and to take it up with the carrier.
Can I please get help with this? Case ID: 17161556261
Thanks in advance!
@Xander_Amazon @Danny_Amazon @SEAmod @Cooper_Amazon
7 replies
Seller_kIukTwdhvntAp
" I'm in Virginia and it was delivered in Pennsylvania. The 1st scan wasn't even in the state that the buyer was in (WV)."
There is one strange possibility but it usually takes a lot longer to surface and that is the recycling issue you mentioned.
I'm tagging a couple MODS since you have a Case #.
NOTE -- to actually TAG them you need to hover your mouse over the name and it will highlight it. Then CLICK on the highlight and you actually tag them. Otherwise it just becomes part of a buried message.
Hey guys – any help for the OP? Case number above!
@Sandy_Amazon
@Blake_Amazon
@Michelle_Amazon
@Tatiana_Amazon
@Jaijai_AMZ_136
@Roberto_Amazon
Seller_keSnEDesLFVwv
Mods, this sounds like something that should not happen. The item was clearly not returned to the seller.
What is Amazon doing to make sure that it does not happen to me?
