I am selling in a funeral home niche. Items are ordered at the last minute (for obvious reasons), and customers would expect prompt delivery through FBA so that they can conduct a memorial service. However, several times, due to late delivery (by Amazon FBA), items were not used and had to be returned. Many of the Top Root Causes shown in my FBA Returns dashboard are "Received item too late/delivery issues", "Late delivery", "Did not arrive on time", "Delivery issues", "Item arrived late" and the likes.

Obviously, this has nothing to do with product issues but all to do with Amazon FBA.

Yet, this is counted towards my product return rate, and to top it off, I am still charged for FBA fees and returns administration fees.

I suspect this is also happening to all our fellow sellers, though it may not be in the magnitude that I am facing.

This is a systemic issue that Amazon must address. Any causes related to delivery issues by Amazon should be categorized on its own and not attributed to sellers, much less charging the FBA fees.

Please let me know if any one of you faces the same issue.