RM tracking - problems AGAIN!
for the Nth time we are having problems with tracking. Two of our best-selling categories have been blocked.
We downloaded the report and there are 211 items where we have had to put in the tracking manually because Royal Mail is still not supplying Amazon with the tracking info [I phoned Royal Mail and they are STILL aware of this problem and the are “trying to resolve it” – as they have been for many months].
We put in the tracking and a month or so ago we were told by Amazon the tracking was invalid. On chatting to SS they said edit the details to take out dashes and gaps. Great. Did that.
These edited numbers are now being refused as invalid too.
RM seem unwilling or unable to do anything other than say “amazon knows”. Does anyone have any suggestions? We have lost a lot of sails through Amazon restrictions over this, and every time we try and resolve it, it seems we go back to square one.
Thanks.
RM tracking - problems AGAIN!
for the Nth time we are having problems with tracking. Two of our best-selling categories have been blocked.
We downloaded the report and there are 211 items where we have had to put in the tracking manually because Royal Mail is still not supplying Amazon with the tracking info [I phoned Royal Mail and they are STILL aware of this problem and the are “trying to resolve it” – as they have been for many months].
We put in the tracking and a month or so ago we were told by Amazon the tracking was invalid. On chatting to SS they said edit the details to take out dashes and gaps. Great. Did that.
These edited numbers are now being refused as invalid too.
RM seem unwilling or unable to do anything other than say “amazon knows”. Does anyone have any suggestions? We have lost a lot of sails through Amazon restrictions over this, and every time we try and resolve it, it seems we go back to square one.
Thanks.
9 replies
Seller_eiKnXOfHRiUy6
Brilliant. So Letter rate items now I go in and choose stamps/franking when I send them?
Will this effect the tracking rate?
Seller_OzNi7bpdncfnX
Hello @Fruit_Salad_Retro1,
This is Wade from Amazon here to assist you today.
I understand you have concerns related to Valid Tracking Rate.
Ensure that you have entered the carrier and tracking ID for your package correctly. You can change, re-enter and update the tracking information under Manage Orders until the order is delivered. Your metrics will reflect this change within 72 hours.
If you have a package marked as “No” in the “Has Valid Tracking Number” column and you have verified that the tracking ID for the Amazon-supported carrier is correct, try submitting the tracking ID again. If this does not solve your issue, contact Selling Partner Support for additional investigation.
Royal Mail first class and second class parcel and large letter services include delivery confirmation, which we will receive once the shipment is scanned on delivery. If you use one of these products without a barcode, contact your Royal Mail account manager, or Royal Mail directly, to update your services to a barcoded product.
To view your VTR and download VTR report:
- Go to Performance > Account Health > Delivery Performance .
- On Delivery Performance tab, click Valid Tracking Rate . All details related to your VTR are mentioned in this section.
- To download your VTR report, click Download Report . You can filter by carrier or product category or both.
Allow 72 hours for the report and metric to reflect any updates.
You can edit order tracking information before the delivery date by following these steps:
- Go to Orders > Manage Orders .
- Check whether Order ID is selected for Search . Enter the order ID and click Search .
- Once you find the correct order, click Edit shipment and provide the revised tracking information.
- Re-confirm the shipment.
We would request you to refer the Valid Tracking Rate (VTR) help page.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Thank you for your post. I hope my response is beneficial towards your business.
Regards,
Wade.
