Why my Order Status show "No Invoice Uploaded"
Why my Order Status show "No Invoice Uploaded"
Why my Order Status show "No Invoice Uploaded"
Why my Order Status show "No Invoice Uploaded"
25 replies
Seller_nHm6cEVQn00ip
@Seller_LhIMFuk6hkfDq
This is certainly a new requirement that started showing in the last week or so.
I have a feeling the order status is now showing "No Invoice Uploaded" if the customer is a business buyer or has registered for GST (as part of the 'Amazon B2B' program they're rolling out at the moment).
I could be wrong - and I wasn't able to find a Solution Provider who offers an automated tax invoice solution for sellers. It's a whole new level of 'compliance' sellers have never had to worry about before.
@Ken_Amazon - can you help out with this?
Seller_aSH3kxqOkQvwj
Well I can see it too but I am not doing anything about it. I am not GST registered so to my understanding I am not legally responsible for supplying an invoice. I only supply an invoice when a customer specifically requests it.
I'm far too busy and already work for a loss so not spending hours doing invoices hahaha
Seller_C014gz2CtNWhK
Yes, this is something ive seen for every single order as of a few days ago. Its extremely annoying as its very time consuming. Why are we all of a sudden required to submit invoices for every order? Can any moderators chime in? Is this a new requirement?
Seller_1uD87uspDCetX
Although not validated, I too believe that this is related to Amazon for Business. Every time a purchase is made by someone registered as business, there will be an auto notification for invoice missing. I believe Az is still rolling it out and all features and not yet fully functional. I assume, Az will create an option for automated invoices in due time.
Until then, I will upload an invoice only when explicitly requested.
Seller_l1h8wtjOWPsZl
We are seeing the same on our homepage as well. From the research I have done it is only a requirement for a business seller(ABN registered with Amazon) to a business purchaser (B2B). As per usual however the Amazon help function does not provide any help......
Under ATO requirements a business is required to provide a Tax Invoice when requested.
What we need is an identification of who needs the tax invoice and who doesn't. Surely Amazon can simply link the requirement to Business account buyers only so you only need to bother loading when requested. At the moment I have not been able to determine how to differentiate between a business buyer and a private buyer.
Seller_C014gz2CtNWhK
@Ken_Amazon
Ken, would you or any of the other moderators help us understand why every single order has these invoice upload requests all of a sudden? This has been in place for each order as of approx 1 week ago.
These are just normal customer transactions, they are not showing as business customers since business always have 'business customer' as picturered below. The business customer mark in grey does not show on any of these orders which tells me they are not business transactions, yet they are still showing "no invoice uploaded' on normal customer transactions.
Seller_sRF6jPSUzUMsl
Are we still getting paid out for orders that show "no invoice uploaded"?
Seller_t0qJ8YuCv6er4
This has been happening since the business customer feature was added and is affecting all orders shipped. We get very few business orders in Australia, if customers require invoices we always obtain their company name and ABN (not supplied by Amazon) so the invoices can be done correctly, Amazon do not supply this information for FBA orders. In other countries Amazon automatically generate an invoice if you are tax registered, however this is not happening yet In Australia.
