Hi everyone!

I hope this message finds you well. I’m reaching out for guidance and support regarding a critical issue with my Amazon seller account, which was deactivated in December 2023. The stated reason for deactivation was that I was "not fulfilling orders after confirming shipment." However, I want to clarify that I fulfilled every single order.

To provide some context, I personally delivered several bulky items using my own vehicle to ensure they arrived safely and to avoid additional costs. Unfortunately, because these deliveries were not made through an official carrier, there was no tracking or official proof of delivery, despite my efforts to document each delivery with photos—sometimes even with the customers at their doorsteps.

Since my account was deactivated, I have submitted nearly 50 appeals, but it seems my case isn’t being thoroughly reviewed. Often, I receive a generic response within an hour of submitting an appeal, which leads me to believe that my submissions are not being given proper consideration.

I have provided Amazon with all the necessary documents, including postage receipts, tracking IDs, and proof of delivery for all orders sent via Royal Mail First Class Delivery Service. However, there are five specific orders for which Amazon is demanding proof of delivery and tracking information. These orders were refunded after customers opened A-to-Z claims. I am at a loss as to how I can provide the requested proofs, as the items were refunded directly by Amazon.

The most recent interaction has been particularly frustrating. After submitting an appeal via email, I was told my case was being reviewed and that I would receive a response within four hours. Two days later, I was informed that my case had been escalated to the leadership team. I was hopeful that this would lead to a resolution. However, after three days, I received a response claiming that my email is not registered in the marketplace, which is not accurate. My account is registered in the UK marketplace, where I have been selling exclusively.

I am disappointed by the lack of consistency and accountability in Amazon's responses and would greatly appreciate any advice or similar experiences from the community that could help in resolving this issue.

Thank you for your time and support.

@Ash_AMZ

@Winston_Amazon

@Simon_Amazon

@Julia_Amazon

@Julia_Amzn