I have an order where, after the customer signed for it, they requested a return, first citing 'wrong purchase' and then 'did not receive the package.' Despite providing all evidence, it was still counted as a defect.
I have an order where, after the customer confirmed receipt, they initiated a return with the first reason being 'wrong purchase.' I provided a return address and agreed to issue a refund upon receiving the returned item. However, the customer then filed an A-to-Z claim, stating that they did not receive the package. I requested a delivery confirmation from courier service provider in Germany and submitted this evidence during the appeal process. Despite providing this proof, my appeal was rejected, and this incident was included in my defect rate.
I have an order where, after the customer signed for it, they requested a return, first citing 'wrong purchase' and then 'did not receive the package.' Despite providing all evidence, it was still counted as a defect.
I have an order where, after the customer confirmed receipt, they initiated a return with the first reason being 'wrong purchase.' I provided a return address and agreed to issue a refund upon receiving the returned item. However, the customer then filed an A-to-Z claim, stating that they did not receive the package. I requested a delivery confirmation from courier service provider in Germany and submitted this evidence during the appeal process. Despite providing this proof, my appeal was rejected, and this incident was included in my defect rate.
