Phantom buyer messages on Seller Central the latest glitch
Had a panic today because Seller Central displayed 4 (FOUR) unanswered Buyer Messages, one each under 24 hours in the US and Canada, and one each in the US and Canada OVER 24 hours (despite zero being registered in the last day.)
Kept clicking, kept searching, kept refreshing, kept seeing 4 unanswered buyer messages that I could not locate nor do anything about. Briefly considered a phone call with Seller "Support" as I would dealing with a normal corporation before coming to my senses and realizing they don't know, they don't care, they have neither tools nor authority to help and can't connect to people who can.
In less than an hour, the 4 1s turned back to 0s on their own, after more refreshing and going about my other daily business. Once again I'm paying a Pro Merchant fee for a glitchy, sloppy website which induces panic because everything that goes wrong, which sooner or later is everything, is always the seller's fault and there is no such thing as real seller support.
Horrible, Amazon. Do better.
Phantom buyer messages on Seller Central the latest glitch
Had a panic today because Seller Central displayed 4 (FOUR) unanswered Buyer Messages, one each under 24 hours in the US and Canada, and one each in the US and Canada OVER 24 hours (despite zero being registered in the last day.)
Kept clicking, kept searching, kept refreshing, kept seeing 4 unanswered buyer messages that I could not locate nor do anything about. Briefly considered a phone call with Seller "Support" as I would dealing with a normal corporation before coming to my senses and realizing they don't know, they don't care, they have neither tools nor authority to help and can't connect to people who can.
In less than an hour, the 4 1s turned back to 0s on their own, after more refreshing and going about my other daily business. Once again I'm paying a Pro Merchant fee for a glitchy, sloppy website which induces panic because everything that goes wrong, which sooner or later is everything, is always the seller's fault and there is no such thing as real seller support.
Horrible, Amazon. Do better.
3 replies
Seller_7LrAV0m5llaI7
It sounds like maybe the data streams got crossed. You're never supposed to cross the streams.
JiAlex_Amazon
Hello @Seller_GBKpYT9KN0sgG
Thank you for reaching out and also @Seller_7LrAV0m5llaI7 for your valuable input.
As indicated, be careful in the event of crossing streams, this may generate these types of glitches. However, if you still have this kind of glitch, let us know!
Any assistance, don’t hesitate to reach out our support channel: https://sellercentral.amazon.ca/help/center
Happy Selling!
JiAlex_Amazon
