Customer opens return before item is even delivered, how?
My question is how is it possible for a buyer to open a return when the item hasn't even been received yet? I know they can return for any reason and I accept that, I just don't get how Amazon lets them open a return BEFORE they get the item. The return reason on this is that it's damaged.
Customer opens return before item is even delivered, how?
My question is how is it possible for a buyer to open a return when the item hasn't even been received yet? I know they can return for any reason and I accept that, I just don't get how Amazon lets them open a return BEFORE they get the item. The return reason on this is that it's damaged.
3 replies
TaylorR_Amazon
Hi @Seller_2UAlCTV1ZoS9w, is it possible that the tracking information was not updated upon delivery? I'm happy to take a look at this order. Have you opened a case with Seller Support that mentions the order ID?
