Verification passed but still inactive
Hello, I Have Sent identity verification documents and received an email reply saying it had been passed multiple times, but the status is still Inactive: United States.
1. I have checked at https://sellercentral.amazon.com/performance/notifications
I see that there is Action NO Required
2. I sent the identity verification documents to the Amazon Seller Center and received an email and status on "View Selling Applications" confirming that the documents were ready for sale.
3. But the status still says United States: Inactive.
Please help me. I have resent the my documents like this multiple times and received an email reply that the document passed





.
But status status of United States: Inactive is on. The system is probably stuck.
note
1. I have turned all vacation status OFF, but it is still Inactive.
2. I have updated company information. Everything is complete. On the Account info page, no action is required.
3. I have edited the credit card payment and Deposit system to be matches all identity verification documents.
Thank you very much.
Best regards
Verification passed but still inactive
Hello, I Have Sent identity verification documents and received an email reply saying it had been passed multiple times, but the status is still Inactive: United States.
1. I have checked at https://sellercentral.amazon.com/performance/notifications
I see that there is Action NO Required
2. I sent the identity verification documents to the Amazon Seller Center and received an email and status on "View Selling Applications" confirming that the documents were ready for sale.
3. But the status still says United States: Inactive.
Please help me. I have resent the my documents like this multiple times and received an email reply that the document passed





.
But status status of United States: Inactive is on. The system is probably stuck.
note
1. I have turned all vacation status OFF, but it is still Inactive.
2. I have updated company information. Everything is complete. On the Account info page, no action is required.
3. I have edited the credit card payment and Deposit system to be matches all identity verification documents.
Thank you very much.
Best regards
6 replies
Connor_Amazon
Hi @Seller_FjJ2nXgpqgTpB
Have you reached out to seller support about this yet? If you have, can you share any case IDs with me so that I can take a closer look and escalate to the right team if needed.
Let me know,
Connor
Seller_FjJ2nXgpqgTpB
Hello @CR_Amazon Could you please assist me with this matter?