Useless A-Z Claim UNfair order:701-7220237-0007468 Case # 28
@Ricardo_Amazon
@Lucre_Amzn
@Daryl_Amazon
@Sunnie_Amazon
Order id 701-7220237-0007468
Tracking :N25533454
Carrier GLS Canada
Customer first claimed that he never received the order and was delivered to wrong address, when i sent the proof to him with images of delivery and google maps the customer says well porch pickup theft happens
this order was for toilet paper,!!
clearly it shows customer was of bad faith , provided proof of delivery and communication to Amazon but agains useless Bog A-Z Team, that robots and Templates that dont care
Moderator please reverse!
2 replies
Ricardo_Amazon
Hey @Seller_R9WesGvPFxipV,
Happy New Year!
I've sent this to our Escalations team. Once I receive a response, I will be reaching back to you.
Ricardo
Ricardo_Amazon
Hello @Seller_R9WesGvPFxipV,
Sharing the response from our team:
"We have reviewed the details of this claim and found that seller did not respond to the buyer's message before the claim was filed. To help sellers avoid potential or unnecessary claims under the A-to-Z Guarantee, we ensure that buyers first contact seller and wait 48 hours for a response before they can file a claim. Seller must provide a response to this contact. We have decided to uphold our original decision."
