Products Inactived without warning for product safety issue
Hello,
We had an issue with a child asin not showing under a parent asin so we unlinked the asins and linked them under a new parent asin to try and resolve the issue. Today all of a sudden most of the child asins disappeared and said there was a product safety issue. We had previously uploaded all the compliance information so there's some sort of glitch. Can anyone help? The last time we added a new product the safety approval took almost a month.
Sincerely,
Jim
Products Inactived without warning for product safety issue
Hello,
We had an issue with a child asin not showing under a parent asin so we unlinked the asins and linked them under a new parent asin to try and resolve the issue. Today all of a sudden most of the child asins disappeared and said there was a product safety issue. We had previously uploaded all the compliance information so there's some sort of glitch. Can anyone help? The last time we added a new product the safety approval took almost a month.
Sincerely,
Jim
1 reply
Joey_Amazon
Hi @Seller_UQumCf67kGCZt,
Thank you for posting here at the Handmade group.
The first step would be to file a case with Seller Support and provide them with all of the details. If you have done so already, please share the Case IDs here.
