linked account issue
Subject: Request for Review of Linked Amazon Account
Dear Amazon Support Team,
I hope this message finds you well. I am writing to appeal the linking of an unknown account to my Amazon account for the fifth time. I am confident that this is an error, as I am well acquainted with Amazon's terms and conditions and consider myself an honest individual.
I want to emphasize that I have no knowledge of the account that has been linked to mine, and I am 100% sure that it is not associated with me in any way. I am willing to provide evidence to support my claim. I can assure you that I have not engaged in any activity that violates Amazon's policies or terms of service.
As a loyal and honest customer of Amazon, I am deeply concerned about the security and integrity of my account. I kindly request your prompt assistance in resolving this matter and unlinking the unknown account from mine.
I appreciate your attention to this issue and look forward to a swift resolution. Please feel free to contact me if any further information is required.
PLAN OF ACTION TO PREVENT THIS ISSUE IN THE FUTURE:
To keep things legit, I’m committed to following Amazon's policies. Here’s what we’re doing:
1. I won’t use the same laptop for any other Amazon account and won’t use public WIFI to access my Amazon account to avoid confusing the Amazon system.
2. Monthly reviews of Amazon’s Business Solutions Agreement [here's the link: (https://sellercentral.amazon.com/gp/help/external/G1791)] to stay on top of policies and changes for 100% compliance.
3. Strict measures to avoid use public Wi-Fi and office Wi-Fi, making sure i don’t violate rules, even by accident. I’m up to speed on Amazon policies.
4. No public Wi-Fi or hotspots for better account security.
5. We get that having multiple Seller Central Accounts is a no-go. Any exceptions are run by Seller Support, and we’ll explain a legit business need for such requests.
I’m asking for your help to look into this and take the steps to unlink our accounts. Your quick attention to this is appreciated, and I hope we can wrap this up soon.
And I’m committed to sticking to all Amazon policies.
I’m asking for the reactivation of my account and appreciate your understanding and help in getting this sorted out.
Thanks for your time and consideration.
Sincerely,
[Syed Masood ali]
[Nainu store]
linked account issue
Subject: Request for Review of Linked Amazon Account
Dear Amazon Support Team,
I hope this message finds you well. I am writing to appeal the linking of an unknown account to my Amazon account for the fifth time. I am confident that this is an error, as I am well acquainted with Amazon's terms and conditions and consider myself an honest individual.
I want to emphasize that I have no knowledge of the account that has been linked to mine, and I am 100% sure that it is not associated with me in any way. I am willing to provide evidence to support my claim. I can assure you that I have not engaged in any activity that violates Amazon's policies or terms of service.
As a loyal and honest customer of Amazon, I am deeply concerned about the security and integrity of my account. I kindly request your prompt assistance in resolving this matter and unlinking the unknown account from mine.
I appreciate your attention to this issue and look forward to a swift resolution. Please feel free to contact me if any further information is required.
PLAN OF ACTION TO PREVENT THIS ISSUE IN THE FUTURE:
To keep things legit, I’m committed to following Amazon's policies. Here’s what we’re doing:
1. I won’t use the same laptop for any other Amazon account and won’t use public WIFI to access my Amazon account to avoid confusing the Amazon system.
2. Monthly reviews of Amazon’s Business Solutions Agreement [here's the link: (https://sellercentral.amazon.com/gp/help/external/G1791)] to stay on top of policies and changes for 100% compliance.
3. Strict measures to avoid use public Wi-Fi and office Wi-Fi, making sure i don’t violate rules, even by accident. I’m up to speed on Amazon policies.
4. No public Wi-Fi or hotspots for better account security.
5. We get that having multiple Seller Central Accounts is a no-go. Any exceptions are run by Seller Support, and we’ll explain a legit business need for such requests.
I’m asking for your help to look into this and take the steps to unlink our accounts. Your quick attention to this is appreciated, and I hope we can wrap this up soon.
And I’m committed to sticking to all Amazon policies.
I’m asking for the reactivation of my account and appreciate your understanding and help in getting this sorted out.
Thanks for your time and consideration.
Sincerely,
[Syed Masood ali]
[Nainu store]
6 replies
Seller_CW0P5hgbsiqWX
Most likely your appeal will not be accepted.
The reason this happens in most cases, is because you, or another person, opened their Amazon account on the same computing device. Through the cookies/tokens Amazon places in your computing device every time the account is accessed, it is easy for Amazon to check what accounts are being opened on what device. When two different accounts are recognized as being opened on the same computing device, they are both suspended. Do you know someone else whos account was also suspended?
Well, don’t use the appeal, Amazon Made A Mistake, because it will be rejected. Amazon knows the date, time, and IP Address both accounts were accessed and usually will not tell you. This is the key to coming back.
Think hard of where you accessed your account in the past few weeks. If you can tell Amazon in an appeal, where it happened (EX: I opened my account at Jim’s house to help him get started), and it matches what Amazon has on file, you will be back within a day. This was learned from personal experience.
Think it over.
Danny_Amazon
Hello @Seller_cj6ONcn2wMcsU- thanks for detailing this on the forums, and I appreciate that helpful anecdote, @Seller_CW0P5hgbsiqWX.
While our team will have limited visibility on account health issues, I can help share this video on how to address a multiple account policy violation, which may prove helpful as you move forward.
Thank you,
Danny
