Case ID: 10091140172

TM: Word - UK00004054878

Application rejected & stated ineligible: Reason given is very broad.... (see below)

I do have a buyer account for last 15 years but no haven't had any issues there. I registered with Stobbs (who are part of the IP Accelerator) so should be fine....

Response I got from brand support doesn't make any sense:

"After carefully reviewing the information and documents you provided, we have determined that you may continue to submit infringement notices.

As part of the appeal process, we conducted a detailed investigation using information you submitted, as well as information available in our internal systems."

Reason for rejection

"This decision was made due to one or more of the following reasons: a) your account was engaging in conduct that violates Brand Registry’s policies, such as, but not limited to, invalid notice submissions via our notice submission channels or tampering with the catalogue; b) your application or account is related to other Amazon accounts or brands that have violated Amazon or Brand Registry’s policies; c) you are associated with one or more selling accounts as a primary owner and all of them have failed seller verification; d) inability to provide sufficient evidence of branding on products/packaging; e) you have a selling account that is deactivated; or f) your trademark application appears to be filed by a filing firm that may be violating US federal regulations and USPTO rules (explained below)."

Can anyone help?