Amazon created a new case and hasn't responded back to my original case
I created a case almost a year ago and have been going back and forth with Amazon. Amazon 2 weeks ago created a new case and stopped responding back to my original case, that has all my messages with Amazon over the past almost year. How do I get amazon to respond back to the case? It's been almost 2 weeks. This is for case ID: 14189809751
Amazon created a new case and hasn't responded back to my original case
I created a case almost a year ago and have been going back and forth with Amazon. Amazon 2 weeks ago created a new case and stopped responding back to my original case, that has all my messages with Amazon over the past almost year. How do I get amazon to respond back to the case? It's been almost 2 weeks. This is for case ID: 14189809751
1 reply
Nikki_Amazon
Greetings @Seller_kUyKXW6jIhsjo,
Nikki here to help you with obtaining answers for the case ID: 14189809751.
I apologize for the delay in responding to you here at the Seller Forums. Our team of moderators are constantly working to address all inquiries as soon as we can.
After carefully researching the case ID described above, I noticed that the case is active, and Amazon's last response was on July 29th, 2024. Is that accurate? Sometimes it takes a while for them to get back to you due to processing and reviews. Please be patient, and if you wish to keep the case open, respond within 5 days.
Thank you for using the Seller Forums! The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward.
I wish you all the best,
Nikki
