Inconsistencies in Amazon's Support: Unjustified Deactivation of My iPhone-Compatible Products
I would like to share my experience here on the forum. Two of my products were removed from the active list and marked as inactive because, according to Amazon's support team, the title and description infringe upon the iPhone trademark. After carefully reviewing all the instances of the word "iPhone," I made it explicitly clear that the product is from my brand but is compatible with iPhones. The product in question is a phone case.Despite several unsuccessful attempts to get Amazon's support team to reactivate the product, I tried to explain that it is not directly an iPhone product but rather one that can be used with iPhones. However, they continue to disregard this explanation.To make matters even more perplexing, Amazon's support team is now asking me to provide authorisation from the "iPhone" brand owner to proceed with the case review. This makes no sense, as I am not selling products directly from Apple. How can I provide such authorisation for a product that is simply compatible with iPhones, but not an Apple product itself?Honestly, I don't know what else can be done. What is particularly strange is that many similar products to mine have descriptions and titles very similar to those on my listings. This indicates a lack of consistency in Amazon's support team's decisions.
Inconsistencies in Amazon's Support: Unjustified Deactivation of My iPhone-Compatible Products
I would like to share my experience here on the forum. Two of my products were removed from the active list and marked as inactive because, according to Amazon's support team, the title and description infringe upon the iPhone trademark. After carefully reviewing all the instances of the word "iPhone," I made it explicitly clear that the product is from my brand but is compatible with iPhones. The product in question is a phone case.Despite several unsuccessful attempts to get Amazon's support team to reactivate the product, I tried to explain that it is not directly an iPhone product but rather one that can be used with iPhones. However, they continue to disregard this explanation.To make matters even more perplexing, Amazon's support team is now asking me to provide authorisation from the "iPhone" brand owner to proceed with the case review. This makes no sense, as I am not selling products directly from Apple. How can I provide such authorisation for a product that is simply compatible with iPhones, but not an Apple product itself?Honestly, I don't know what else can be done. What is particularly strange is that many similar products to mine have descriptions and titles very similar to those on my listings. This indicates a lack of consistency in Amazon's support team's decisions.
1 reply
Simon_Amazon
Hello @Seller_WrkqV8EXTjbkF,
Here Simon from Amazon, happy to try to help.
I understand you have been in contact with our Seller Support.
Would you mind sharing the Case ID?
I'll see if I can help.
-Simon