Sick to death of rude customers
Is anyone else sick to death of rude customer and Amazon doing nothing about them!
I’ve started defending myself against rude and sometimes abusive customers. I refuse service regardless of the issue once they have been rude. I’m not a CNT, BASTARD, FUKING TWT, idiot etc
Yes mistake do happen but does that give them the right to be abusive and get away with it…I think not.
Some think that feedback is a weapon! ‘I’ll make sure when leaving you NEG- feedback that everyone knows you refused to help me’ but they always forget to mention the abuse and rudeness, so I tell them to free feel to leave it as no doubt they would have done anyway.
It seems that more and more customers think it acceptable to be rude, aggressive and downright abusive from their very first email, with some even tracking down a direct email and carrying on. So I have started ‘calling them out’ over it!
Sorry! but the customer is not always right and they have no right to be rude and think it acceptable.
They wouldnt go into a High Street shop and do (well some probably would).
Amazon do nothing to stop it! one a Xmas 2018 called me a CNT among other things and was still able to leave feedback, which Amazon refused to remove at first until I insisted it very abusive with CNT, FU*K etc through out it.
No doubt some here will think we should all lap it up and bow down to their every whim, but no! why should we.
Who else is sick to death of rude and abusive customers and Amazon doing nothing??
Sick to death of rude customers
Is anyone else sick to death of rude customer and Amazon doing nothing about them!
I’ve started defending myself against rude and sometimes abusive customers. I refuse service regardless of the issue once they have been rude. I’m not a CNT, BASTARD, FUKING TWT, idiot etc
Yes mistake do happen but does that give them the right to be abusive and get away with it…I think not.
Some think that feedback is a weapon! ‘I’ll make sure when leaving you NEG- feedback that everyone knows you refused to help me’ but they always forget to mention the abuse and rudeness, so I tell them to free feel to leave it as no doubt they would have done anyway.
It seems that more and more customers think it acceptable to be rude, aggressive and downright abusive from their very first email, with some even tracking down a direct email and carrying on. So I have started ‘calling them out’ over it!
Sorry! but the customer is not always right and they have no right to be rude and think it acceptable.
They wouldnt go into a High Street shop and do (well some probably would).
Amazon do nothing to stop it! one a Xmas 2018 called me a CNT among other things and was still able to leave feedback, which Amazon refused to remove at first until I insisted it very abusive with CNT, FU*K etc through out it.
No doubt some here will think we should all lap it up and bow down to their every whim, but no! why should we.
Who else is sick to death of rude and abusive customers and Amazon doing nothing??
27 replies
Seller_EJIX7rqDNQJi2
I agree with you. Whenever I receive messages like this, filled with insults it often completely ruins my mood.
All you can do is report the communication using the “Report message” button in the buyer-seller messaging interface.
Regarding seller feedback, Amazon will remove it if it contains obscene language:
“- The feedback includes words commonly understood to be obscene or profane.”
Seller_8IBTKy4xXgF04
The tone set by the Amazon “Where’s My Stuff?” button doesn’t help.
Seller_5NdsHSeDf8eZO
Totally agree, we are all human and it doesn’t matter how thick your work skin is, some days these abusive words can definitely make a mark! Along with your question I would be interested to know how many people are also desperately looking for alternatives to Amazon, it has consumed my life for years but i don’t think it is better elsewhere. Ebay attracts the same level of IDtenTs as I am sure a lot of the smaller marketplaces do. It just seems a fact of life that if you choose to do online retail that will also include a level of abuse?
Seller_3lmvt25fP2wCU
If I get a stroppy email I reply really politely, call them by their first name, use lots of warm and courteous language.
It makes me feel better for not lowering myself to the same level. It’s slightly patronising (but not in a way they can object to) which also makes me feel better. Tends to take the sting out of their next message too.
Seller_vTCC47DVMGUB8
The report button does not work, Amazon rarely do anything against buyers, but as a seller you will get your knuckles rapped for the slightest thing. For over a year a buyer has been sending me spam messages with fake invoices and malware but Amazon did nothing about it.
I agree with highamspark1 I was a bit taken back by the “Where’s My Stuff” message and for a long time just assumed Amazon customers were very rude. It took me a while to see it was an Amazon formatted message, not the buyers.
Whilst I have had a couple of customers that have been rude, they have not been as bad the ones Nosey_Parker has encountered, nor do I have that many problems.
Assuming that very few of them are rude, how many complaints issues are you having to deal with? I send out about 1200+ orders a month with an average of 1.5 messages /100 orders and many of those messages are me checking the buyers name & address details.
Sometimes it is better to step away from the computer before responding and late evening responses when drunk should be avoided.
But you should always try and remain polite for your own sanity.
Seller_nIwmVKwDoKg7y
If you’re attracting a level of abuse that has reached a disturbing situation then it might not be wholly the buyers fault.
Could you be partly to blame for any confrontation…looking at your rude replies to feedback the answer is almost certainly yes. Anyone reading the way you reply to valued buyers is going to be on the offensive before they pen their remarks to you.
Seller_Rds42gzScDQFa
Recently I’ve had similar and I found out you can report these people another way than what @Kika mentioned. It’d a bit long winded: Go to
https://sellercentral-europe.amazon.com/cu/contact-us - Report a Viloation - Choose the email option not phone, if you call you will be told to use the email option. Explain in detail what’s happening and attach screenshots of the messages.
This is also a good way to report scammers and drop-shippers who are claiming INR.
I realise this is not about the seller but when I reported a buyer this way I received a message from seller performance who said they will look into the matter.
Seller_THte9Ti6D9kqC
I feel you, brother! But … as hard as it may sound … forgive them!!!
No matter how rude, demanding or obtuse some customers may be - do not ever come down to their level.
I know it hurts and it’s painful but … be nice to them, apologise to them, be reasonable with them (even if they are not with you).
At the end of the day you’re the seller and they are the buyers. Maybe one day you will switch roles and they will feel the full gravity of situation 
ps: some customers DO change their tone - when you’re being nice to them and establish a proper dialogue. and you sleep better at night knowing that you did your best
Seller_K8edOfPu9HEmN
You may have to have a look into the way you deal with people or the type of customers that the items you sell attract.
In 14 years of trading on internet platforms I can’t remember one abusive email being sent to the company.
We’ve had complaints of course and the odd rude customer your bound to get those as these are not face to face transactions, but never one customer that turned abusive.
Seller_toP3nL5zuCfTz
Agreed it is unacceptable. A mistake with an order gives no one the right to speak to the seller like that at all. I have these all the time and take a robotic approach to it and beleive it or not, 99% of the abusive customers end up leaving 5* feedback or 5* reveiws simply because of the way I responded
However what is the reality of the situation? Will Amazon close/suspend buyers accounts for abusive comments to sellers? Ofc not. Amazon would not sacrifice that potential revenue to be made just because the customer has called a seller a C*NT.
I might maybe recommend taking the same robotic approach and not take it so personally. The customer does not care who you are, they will be just as rude to any seller or equivalent, so its a way to think to not take it so personally, the customer is just a horrible person.
From my experience, not taking it personally and just trying to resolve it and ‘bum kiss’ is extremely effective as I say it normally actually ends up in positive reveiws/feedback
eg. ‘Oi you f6c7ing c*nt. Where’s my order?’
‘I am so sorry to hear that your item has not yet arrived. Please allow me to check the tracking and contact the courier to open an investigation on this and I will have the solution relayed to you as soon as I have finished investigating this. I apologise for any inconvenience caused, Kind regards, XYZ’
Beleive it or not, even if the customer has a rude response to this, further extremely polite and kind messages will have the customer feeling like a right bum hole for the way in which they have been speaking to you quickly. Even if they don’t you’ve taken the best steps you can to resolve this to get good feedback. The rest is out of your control, particularly when it comes to other peoples behaviour.
