Deactivate
My aacount has been deactivate the said they are unable to veryfy account payment method , first the requsted bank stament i subbimted then ask for bank letter i did the say no stamp i went to the bank the stamp the letter i subbmited still they say they can not verify the they ask me to appeal and give me step instuction but there is no option of appeal it take same place to subbmit new information , i requested a call the same thing i should follow the email instruction which i do not have option please any advice or email i can contact direct please .
Deactivate
My aacount has been deactivate the said they are unable to veryfy account payment method , first the requsted bank stament i subbimted then ask for bank letter i did the say no stamp i went to the bank the stamp the letter i subbmited still they say they can not verify the they ask me to appeal and give me step instuction but there is no option of appeal it take same place to subbmit new information , i requested a call the same thing i should follow the email instruction which i do not have option please any advice or email i can contact direct please .
1 reply
Roberto_Amazon
Hello! @dorelen20
This is Roberto. Thank you for using the Forums to seek guidance on your deactivation issue, I have carefully looked into your account and confirmed that our payments team still requires documentation from you.
A detailed notification has been sent to your account on 8 October 2024. Please follow the instructions in the notification for additional information.
While I understand the urgency of your situation, our teams are unable to provide an alternate path of support for this. Only the payments team is in a position to verify the documentations you provide by following the instructions in the notification.
Regards,
Roberto
