customer has left a negative review. They said my cleaning product states it has to be used within 4 days of the concentrate being diluted. They really did slate the product on the back of it. I am ok with negative reviews (albeit, this is the only one), however it is not at all true. Totally false.

It is actually 8 months from dilution.

The product is probiotic so carries on cleaning for 4 days (which is where I think they have got confused , or got the 4 days from).

Contacted seller central and they said there is nothing I can do apart from me to manage feedback. This review does not show up in manage feedback section. So no help at all.

How do I address this, it’s having and impact on sales but I can’t respond and it’s absolutely fabricated.

Any advice would be so appreciated 🙏