Safe-T claims not accepting .JPG
In the new Safe-t claim interface when you try to upload a .JPG it says that file type is not allowed. But it clearly says that it accepts .jpg
I have learned from another seller on this board that the issue is that .JPG is capitalized and the amazon interface is not accepting capital letter .JPG
This seems like a bug that would be easily addressed by coding team. Can some mod help relay this information?
Safe-T claims not accepting .JPG
In the new Safe-t claim interface when you try to upload a .JPG it says that file type is not allowed. But it clearly says that it accepts .jpg
I have learned from another seller on this board that the issue is that .JPG is capitalized and the amazon interface is not accepting capital letter .JPG
This seems like a bug that would be easily addressed by coding team. Can some mod help relay this information?
11 replies
Seller_BtArZQXueXNii
Thank you for sharing this information! I haven't been able to submit a claim because of this issue, and Seller Support has yet to resolve my problem.
Seller_4tL93iqADZUvI
@SEAmodcan you take a look at this or any other mod?
Xander_Amazon
Hi Harrisvir - try lowercase ".jpg" when saving the file. Let me know if that works.
Seller_ID29HoQG05WIV
Make sure the file size is under 2mb. Above this size is an issue.
Seller_lCX40xAkSs1xm
The reason is the file name not the file type.
Try uploading it with a file name that only includes letters such as "photo".
It will likely work. It is a design feature / bug from Amazon.
