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Seller_tDwtZbb7OqIMC

How to report hijackers?

After several complaints, Amazon Seller Support has done nothing but send automated replies from no-reply email addresses.

Is there any way to get them to at least investigate sellers who list on branded product detail pages and sell somewhat similar items with no original packaging, no product logos, incorrect sizes, and incorrect colors?

  • I am Brand registered
  • Test buy done and photos taken, although none of the Amazon forms have the option to include attachments.
16 views
3 replies
Manage your brand
Tags:Counterfeit
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user profile
Seller_tDwtZbb7OqIMC

How to report hijackers?

After several complaints, Amazon Seller Support has done nothing but send automated replies from no-reply email addresses.

Is there any way to get them to at least investigate sellers who list on branded product detail pages and sell somewhat similar items with no original packaging, no product logos, incorrect sizes, and incorrect colors?

  • I am Brand registered
  • Test buy done and photos taken, although none of the Amazon forms have the option to include attachments.
Manage your brand
Tags:Counterfeit
00
16 views
3 replies
Reply
3 replies
user profile
Dougal_Amazon
In reply to: Seller_tDwtZbb7OqIMC’s post

Hello @Seller_tDwtZbb7OqIMC,

My name is Dougal from the Community Manager Team and I would be happy to assist. If you can provide the complaint ID, I can take a look at how you reported and the evidence and then perhaps offer some guidance.

Since you mentioned you are enrolled in Brand Registry, are you reporting via the Report a Violation workflow on the Brand Registry site or via Report Abuse in Seller Central from the Account Health dashboard?

In the interim, I suggest reviewing the Intellectual property for rights owners help page. This page is pretty robust, but if you focus on the "WHAT information should be included in your report?" and the "Best practices," sections is the best place to get started.

Looking forward to assisting further.

Best, Dougal

00
user profile
Dougal_Amazon
In reply to: Seller_tDwtZbb7OqIMC’s post

Hi @Seller_tDwtZbb7OqIMC,

Thank yo for the complaint ID's. Based on what you provided, I do think this was not correctly actioned. I have created an escalation for another team to review your submission.

I do not have an estimated time for their review yet, but I will provide any updates here as I receive them.

Best, Dougal

00
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user profile
Seller_tDwtZbb7OqIMC

How to report hijackers?

After several complaints, Amazon Seller Support has done nothing but send automated replies from no-reply email addresses.

Is there any way to get them to at least investigate sellers who list on branded product detail pages and sell somewhat similar items with no original packaging, no product logos, incorrect sizes, and incorrect colors?

  • I am Brand registered
  • Test buy done and photos taken, although none of the Amazon forms have the option to include attachments.
16 views
3 replies
Manage your brand
Tags:Counterfeit
00
Reply
user profile
Seller_tDwtZbb7OqIMC

How to report hijackers?

After several complaints, Amazon Seller Support has done nothing but send automated replies from no-reply email addresses.

Is there any way to get them to at least investigate sellers who list on branded product detail pages and sell somewhat similar items with no original packaging, no product logos, incorrect sizes, and incorrect colors?

  • I am Brand registered
  • Test buy done and photos taken, although none of the Amazon forms have the option to include attachments.
Manage your brand
Tags:Counterfeit
00
16 views
3 replies
Reply
user profile

How to report hijackers?

by Seller_tDwtZbb7OqIMC

After several complaints, Amazon Seller Support has done nothing but send automated replies from no-reply email addresses.

Is there any way to get them to at least investigate sellers who list on branded product detail pages and sell somewhat similar items with no original packaging, no product logos, incorrect sizes, and incorrect colors?

  • I am Brand registered
  • Test buy done and photos taken, although none of the Amazon forms have the option to include attachments.
Manage your brand
Tags:Counterfeit
00
16 views
3 replies
Reply
3 replies
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Dougal_Amazon
In reply to: Seller_tDwtZbb7OqIMC’s post

Hello @Seller_tDwtZbb7OqIMC,

My name is Dougal from the Community Manager Team and I would be happy to assist. If you can provide the complaint ID, I can take a look at how you reported and the evidence and then perhaps offer some guidance.

Since you mentioned you are enrolled in Brand Registry, are you reporting via the Report a Violation workflow on the Brand Registry site or via Report Abuse in Seller Central from the Account Health dashboard?

In the interim, I suggest reviewing the Intellectual property for rights owners help page. This page is pretty robust, but if you focus on the "WHAT information should be included in your report?" and the "Best practices," sections is the best place to get started.

Looking forward to assisting further.

Best, Dougal

00
user profile
Dougal_Amazon
In reply to: Seller_tDwtZbb7OqIMC’s post

Hi @Seller_tDwtZbb7OqIMC,

Thank yo for the complaint ID's. Based on what you provided, I do think this was not correctly actioned. I have created an escalation for another team to review your submission.

I do not have an estimated time for their review yet, but I will provide any updates here as I receive them.

Best, Dougal

00
Follow this discussion to be notified of new activity
user profile
Dougal_Amazon
In reply to: Seller_tDwtZbb7OqIMC’s post

Hello @Seller_tDwtZbb7OqIMC,

My name is Dougal from the Community Manager Team and I would be happy to assist. If you can provide the complaint ID, I can take a look at how you reported and the evidence and then perhaps offer some guidance.

Since you mentioned you are enrolled in Brand Registry, are you reporting via the Report a Violation workflow on the Brand Registry site or via Report Abuse in Seller Central from the Account Health dashboard?

In the interim, I suggest reviewing the Intellectual property for rights owners help page. This page is pretty robust, but if you focus on the "WHAT information should be included in your report?" and the "Best practices," sections is the best place to get started.

Looking forward to assisting further.

Best, Dougal

00
user profile
Dougal_Amazon
In reply to: Seller_tDwtZbb7OqIMC’s post

Hello @Seller_tDwtZbb7OqIMC,

My name is Dougal from the Community Manager Team and I would be happy to assist. If you can provide the complaint ID, I can take a look at how you reported and the evidence and then perhaps offer some guidance.

Since you mentioned you are enrolled in Brand Registry, are you reporting via the Report a Violation workflow on the Brand Registry site or via Report Abuse in Seller Central from the Account Health dashboard?

In the interim, I suggest reviewing the Intellectual property for rights owners help page. This page is pretty robust, but if you focus on the "WHAT information should be included in your report?" and the "Best practices," sections is the best place to get started.

Looking forward to assisting further.

Best, Dougal

00
Reply
user profile
Dougal_Amazon
In reply to: Seller_tDwtZbb7OqIMC’s post

Hi @Seller_tDwtZbb7OqIMC,

Thank yo for the complaint ID's. Based on what you provided, I do think this was not correctly actioned. I have created an escalation for another team to review your submission.

I do not have an estimated time for their review yet, but I will provide any updates here as I receive them.

Best, Dougal

00
user profile
Dougal_Amazon
In reply to: Seller_tDwtZbb7OqIMC’s post

Hi @Seller_tDwtZbb7OqIMC,

Thank yo for the complaint ID's. Based on what you provided, I do think this was not correctly actioned. I have created an escalation for another team to review your submission.

I do not have an estimated time for their review yet, but I will provide any updates here as I receive them.

Best, Dougal

00
Reply
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