Anyone else having issues contacting customer support trying to resolve a Section 3 violation? I have been trying to contact them for the last 2 months with no avail. A few months back I tried hopping on a video call to provided supporting documentation with them at my scheduled time and the representative disconnected on me mid call and never re-joined. I have not heard back and every time I use the "get help" section to send them a message I am met with this instant email reply "This email address is not the correct channel to submit an appeal. Please follow the instructions below to resubmit your appeal to the correct channel."

Any advice or pointers as to how to get in contact with a representative? My funds are on hold, and the only way they allow me to contact them is through email.

I would like to get the inventory back as well as the funds so that I can close this account and move elsewhere.