Customer Intitiated Chargeback on a Switcharoo and Won - Never Even Returned Switcharoo
Hi,
@Tiff_Amazon @Rose_Amazon @Dougal_Amazon
We recently had a customer try to return a high-end vacuum cleaner to us. The customer claimed that we sent them a 10-Year Old Vacuum Cleaner instead of the machine we actually sent him. We track all serial numbers and double checked the weight of the product and can confirm that what we sent was the proper unit. We don't even keep old stock in our warehouse so it was impossible for this to occur. He sent us pictures of the unit we "sent" him and we alerted him to the fact that we tracked the serial number, etc. He still insisted on us sending a return label. Amazon was supposed to auto-generate a return label for this order so we informed him he should contact Amazon for the label. He never actually generated a return label though nor sent back the "old" unit. Instead he opened a chargeback claim to the credit card company and won the chargeback.
We sent this product to the customer overnight and he now has the brand new unit, did not return anything back and won the chargeback claim.
We are requesting a reimbursement for this order. Thank you
Customer Intitiated Chargeback on a Switcharoo and Won - Never Even Returned Switcharoo
Hi,
@Tiff_Amazon @Rose_Amazon @Dougal_Amazon
We recently had a customer try to return a high-end vacuum cleaner to us. The customer claimed that we sent them a 10-Year Old Vacuum Cleaner instead of the machine we actually sent him. We track all serial numbers and double checked the weight of the product and can confirm that what we sent was the proper unit. We don't even keep old stock in our warehouse so it was impossible for this to occur. He sent us pictures of the unit we "sent" him and we alerted him to the fact that we tracked the serial number, etc. He still insisted on us sending a return label. Amazon was supposed to auto-generate a return label for this order so we informed him he should contact Amazon for the label. He never actually generated a return label though nor sent back the "old" unit. Instead he opened a chargeback claim to the credit card company and won the chargeback.
We sent this product to the customer overnight and he now has the brand new unit, did not return anything back and won the chargeback claim.
We are requesting a reimbursement for this order. Thank you
32 replies
Seller_OvL8C4BJWiuS9
The chargeback is from the bank, not from Amazon. Did you dispute this through the chargeback notification?
Seller_Qbp9D0nQghko0
If you value your time, you cannot do anything. It's between you and the credit card company, which has more power in chargebacks than Amazon.
Amazon might close the buyer's account, or the credit card might close the buyer's card if he files too many chargebacks. Neither one will side with you or reimburse you for your loss.
Seller_lCX40xAkSs1xm
I would never recommend selling high value items on this marketplace due to high fraud levels. Sorry this is happening to you!
Seller_NaffGpwcLYP2C
Take the buyer to small claims court at your State, this is your ONLY hope
Seller_Qvkq0XIyYVeNa
I feel like a few steps of mediation were missed in your description of events. Did you respond to the chargeback case within Amazon?
