I don't know why my video is illegal
I uploaded the product video three times, and each time it was rejected saying my video was illegal。Does anyone know how to contact the Amazon team to help with revisions? Or provide some reference suggestions?
I don't know why my video is illegal
I uploaded the product video three times, and each time it was rejected saying my video was illegal。Does anyone know how to contact the Amazon team to help with revisions? Or provide some reference suggestions?
6 replies
Seller_ZJhFeE3tNKzfh
you will struggle to get help from Amazon, we contacted seller support but all they do is repeat back whatever the reason was given for rejecting the video, never the reason WHY it got flagged.
What was the reason it was rejected though? It being ‘illegal’ is very vague
Manny_Amazon
Hello @Seller_grUu8yjuin46c,
Thanks for posting here. I would recommend that you follow the steps to appeal this video rejection using the path I've provided in the 🚨[Process Update] - Video Review Appeals🚨 page.
If you have submitted via the method above and haven't heard back in 3-5 business days, please let me know and include any related support case IDs, and we'll look into escalation options.
The community-help@ is no longer an active email for appeals, so you will need to use the path mentioned above to appeal video rejections going forward.
Regards,
- Manny
Seller_540qgZMXuuXdD
Post the message you received. Redact any personal information.
Seller_KlbXZHzQGSDZv
did you inlude a soundtrack on the video using copyrighted music. We used ti get a lot rejected by pintrest due to this.
