Here's a brief outline:

• I transferred Amazon account to my legal entity (following Amazon's official account transfer process and re-verification) in October 2022.
• My LTD company was established in October 2022 (Non-UK established entity).
• The previous owner had applied for VAT exemption because of UK establishment.
• Me or my company has no relationship with the previous owner/partner or company. The account was found from a flippa listing.
• Since May of this year, Amazon is flagging that I need to pay unpaid VAT since Jan 2021. My disbursements from sales are blocked until VAT is paid.
• I disagree with the VAT liability calculated by Amazon. They are including VAT from sales done by previous account owner. The account came under my ownership only since Oct 2022.
• I have already communicated agreement to pay VAT for sales done by my company (since October 2022) because my company is not UK established.
• Why should I have to pay VAT owed by sales performed by the previous owner?

I have been trying since May to get the above point across to Amazon Support/KYC/DRTAX etc. But somehow, I don't seem to be able to get to any real specialist who can provide closure. How difficult can this be? I'm really at my wits end at this stage - does someone know of any channel I can avail to escalate this to a real human being? How can I get expert attention to have this resolved?

Thanks in advance!