SPAPI ERROR: Anyone receiving "Access token is missing in the request header." starting this AM?
Within the last hour we started receiving this error:
'details' => 'Access token is missing in the request header.',
We have changed nothing with our API -- issue just randomly started. Thought it had to do with not rotating our secret code, however turns out that's not due until Feb 17th.
SPAPI ERROR: Anyone receiving "Access token is missing in the request header." starting this AM?
Within the last hour we started receiving this error:
'details' => 'Access token is missing in the request header.',
We have changed nothing with our API -- issue just randomly started. Thought it had to do with not rotating our secret code, however turns out that's not due until Feb 17th.
3 replies
Seller_TTG0TX5GOhqmW
I have narrowed it down, it seems the call to:
'https://api.amazon.com/auth/o2/token'
to get a new access-token is failing. It's just returning "Bad Request".
We have made no changes to our system or code -- just randomly started this AM.
Seller_i6S8knzW6zU6Z
Hi @Seller_TTG0TX5GOhqmW
The Selling Partner API Developer Support team would be your best bet for getting this sorted out quickly. You can find instructions for contacting them in the "Contact Selling Partner API Developer Support" section at SP-API Developer Support help page. They're specifically equipped to handle technical API issues like this one.
Hope you get this resolved soon! Let us know how it goes.
Best regards, Michael
Glenn_Amazon
Hi there @Seller_TTG0TX5GOhqmW,
I agree with @Seller_i6S8knzW6zU6Z that the best course is to reach out to the Support team for the API to have the experience reviewed. If you run into any difficulties please let me know here and provide your most recent Case ID and I can see what options. Thank you for your understanding.
-Glenn
