Negetive Feedback left for order fully refunded ahead of delivery.
Dear Amazon seller support,
Please help us for the negative feedback left for order 702-1811267-8347446.
Buyer sent a message requested to cancel order while the package had already shipped and in transiting. It is too late to pull back the package from the courier.
Based on our past experience, we have encountered this situation and avoided the conflicts that may arise. We decided to immediate issue full refund without return. We use the loss of goods value and shipping costs to hedge against possible A to Z claims and negative feedbacks. We believe it’s the most effective and quickest solution that favors buyer.
Somehow even the order was already fully refunded, the buyer can still file a return request once the tracking shows delivered. The buyer was never attempted to use the product and changed the mind right after the shipment. Left negative feedback stated we shipped wrong item... We responded to buyer’s return request explained that the order was fully refunded ahead of the delivery, but the buyer seems have not realized and misunderstood our pro buyer’s favor intentions.
We tried to appeal the decision but get rejected by tam-level2 in seconds...
We are seeking help here and hopefully a real person can review this case.
Thank you very much for your time and we are greatly appreciating the feedback removal.
Seller
Negetive Feedback left for order fully refunded ahead of delivery.
Dear Amazon seller support,
Please help us for the negative feedback left for order 702-1811267-8347446.
Buyer sent a message requested to cancel order while the package had already shipped and in transiting. It is too late to pull back the package from the courier.
Based on our past experience, we have encountered this situation and avoided the conflicts that may arise. We decided to immediate issue full refund without return. We use the loss of goods value and shipping costs to hedge against possible A to Z claims and negative feedbacks. We believe it’s the most effective and quickest solution that favors buyer.
Somehow even the order was already fully refunded, the buyer can still file a return request once the tracking shows delivered. The buyer was never attempted to use the product and changed the mind right after the shipment. Left negative feedback stated we shipped wrong item... We responded to buyer’s return request explained that the order was fully refunded ahead of the delivery, but the buyer seems have not realized and misunderstood our pro buyer’s favor intentions.
We tried to appeal the decision but get rejected by tam-level2 in seconds...
We are seeking help here and hopefully a real person can review this case.
Thank you very much for your time and we are greatly appreciating the feedback removal.
Seller
3 replies
Lucre_Amzn
Hello@Seller_cdSa9sA2SDd9o
Thank you very much for reaching out in Amazon forums, this is Lucre, and I'll be glad to assist.
I understand you received negative feedback about an incorrect item delivered. I reviewed the communication between you and the buyer as well as the return request and can confirm that the feedback doesn't accurately represent the buyer experience in this case.
Additionally, I can see your true intention to maintain a positive buyer experience and provided a refund without questions asked, and actions like this are in alignment to the Amazon's customer service policies. Thank you for displaying such good customer care practices!
I went ahead and requested the feedback removal on your behalf, and I'm happy to tell you it's approved!
I’m glad I was able to help. Let me know if you need additional assistance.
Regards,
Lucre_Amazon
Seller_W0rs1MHLV9Nfd
Truth is, it is Amazon themselves are roibbing you.
You have already given them your supplier and have proven what sells, so they no longer need you selling.
Proof below:
https://sellercentral.amazon.com/seller-forums/discussions/t/5f8147f8-2562-44fe-9e76-a0bb912a2baf?postId=5f8147f8-2562-44fe-9e76-a0bb912a2baf
