Ongoing Remote Fulfillment Issue - 2 Months and counting
Our ASINs B0CKGPTN47, B0CKGXX1FX, B0CKH61XFX, B0CKHB6TT9, B0CKGYXBZF, B0CKGLSZSQ, B0CKGQXS57, B0CKH3CR4M, B0CKGPTN47, B0CMZM5568, B0CC3HTVWK, B0CKGTP1N1, B0CKH9H6TL, B0CRFX7L4R, B0CKKDSZML, B0CKGV6RDM, B0CKKQ7PYR have been flagged as ineligible for remote fulfillment from our US FBA inventory to Canada, Brazil, and Mexico. This is an error.
I have been attempting to resolve this for over two months and even had a three-hour phone call with a US-based seller support agent who helped me identify the root of the issue. Many months ago, our products were mistakenly flagged as pesticides in Amazon’s system, and it seems that lingering remnants of this error are still causing the issue. There are no trade restrictions: it's literally a 100% cotton tote bag.
This situation is severely impacting my business and has destroyed my North American sales outside of the US.
While there have been multiple cases, please reference ID 15212945451.
Ongoing Remote Fulfillment Issue - 2 Months and counting
Our ASINs B0CKGPTN47, B0CKGXX1FX, B0CKH61XFX, B0CKHB6TT9, B0CKGYXBZF, B0CKGLSZSQ, B0CKGQXS57, B0CKH3CR4M, B0CKGPTN47, B0CMZM5568, B0CC3HTVWK, B0CKGTP1N1, B0CKH9H6TL, B0CRFX7L4R, B0CKKDSZML, B0CKGV6RDM, B0CKKQ7PYR have been flagged as ineligible for remote fulfillment from our US FBA inventory to Canada, Brazil, and Mexico. This is an error.
I have been attempting to resolve this for over two months and even had a three-hour phone call with a US-based seller support agent who helped me identify the root of the issue. Many months ago, our products were mistakenly flagged as pesticides in Amazon’s system, and it seems that lingering remnants of this error are still causing the issue. There are no trade restrictions: it's literally a 100% cotton tote bag.
This situation is severely impacting my business and has destroyed my North American sales outside of the US.
While there have been multiple cases, please reference ID 15212945451.
9 replies
Seller_dtUPmXdQeK5ng
+ @Quincy_Amazon@Glenn_Amazon@Blake_Amazon
Danny_Amazon
Hello @Seller_dtUPmXdQeK5ng- I was able to locate this issue internally and have also followed up on the investigation. I apologize for any strain this has put on your business, as these reviews can take some time. As that case is in 'Pending Amazon Action', it will be the location further developments will be communicated through, so do keep an eye on it.
