Amazon not allowing brand owner to change title
What is heavens name is wrong with Amazon? We are the brand owner and manufacturer.
I have been trying to change some of our product titles slightly (more optimized), for weeks now. I submit the "upload file" as specified, both in partial update and full update modes. No change.
Yesterday I finally submit a case in order to change it, and they respond they can't change it with this?!?!
"On checking our resources, we see that the ASIN is linked to your brand. When an ASIN is linked to your brand, Amazon increases the strength of your contributions and can prevent changes to specific attributes after their initial entry. Due to this, you're unable to update changes to the listing.
We request you to delete the listing and wait for 24 hours and we request you to perform full update by choosing "Update" on "Update/Delete" column in the inventory file.
We at Seller Support are unable to override the brand contribution due to lower reconciliation score with locked product data. "
Note: I already did a "full update" weeks ago, and it didn't do anything. Amazon is telling me I have to DELETE my active product listing, losing sales and ranking for at least 24 hours, then RELIST it in order to change the title?
This is literally the dumbest system ever. First they have us trying to do everything with "flat file uploads," now uploading those files doesn't even fix or change anything, and we have to open support tickets, where they tell us to "delete the product."
Amazon not allowing brand owner to change title
What is heavens name is wrong with Amazon? We are the brand owner and manufacturer.
I have been trying to change some of our product titles slightly (more optimized), for weeks now. I submit the "upload file" as specified, both in partial update and full update modes. No change.
Yesterday I finally submit a case in order to change it, and they respond they can't change it with this?!?!
"On checking our resources, we see that the ASIN is linked to your brand. When an ASIN is linked to your brand, Amazon increases the strength of your contributions and can prevent changes to specific attributes after their initial entry. Due to this, you're unable to update changes to the listing.
We request you to delete the listing and wait for 24 hours and we request you to perform full update by choosing "Update" on "Update/Delete" column in the inventory file.
We at Seller Support are unable to override the brand contribution due to lower reconciliation score with locked product data. "
Note: I already did a "full update" weeks ago, and it didn't do anything. Amazon is telling me I have to DELETE my active product listing, losing sales and ranking for at least 24 hours, then RELIST it in order to change the title?
This is literally the dumbest system ever. First they have us trying to do everything with "flat file uploads," now uploading those files doesn't even fix or change anything, and we have to open support tickets, where they tell us to "delete the product."
7 replies
Seller_aYU9Ks7KFgEZT
so is this true? as a Brand Owner, we cannot change the product title without DELETING the entire listing for 1-2 days, then relisting?
Seller_m83N8XteeB440
hi i have the same issue with changing bullet point please help they keep saying that it is not our brand
Glenn_Amazon
Hello @Seller_aYU9Ks7KFgEZT,
In some instances when you submit contributions to attributes like the title, older data can be retained and has to be cleared by deleting and relisting the offer using the same ASIN. If you are still having issues with making changes to your detail page please reply with your most recent Seller Support case and I will investigate further. Thank you for your understanding.
-Glenn
Seller_J46Ruz3VzvWCV
@Seller_aYU9Ks7KFgEZT, I'm just wondering if this is resolved? Did you try a delete? Did that work?
