csm-brand-review@amazon.com keeps rejecting my documents saying it was not validated
Hello,I received an email from csm-brand-review on 18/04/25.
They asked me for invoices of 1 ASIN (on my inventory)showing the sales amount for the last 365 days. (even more) I have sent the requested invoices to csm-brand-review but I keep getting rejection emails.The answer is 'We cannot accept this invoice, because the invoice was not validated’
I also had an "inauthenticity complaint" for a different ASIN of the same brand and I provided invoices from the same supplier and they were accepted and the Policy Violation was removed.
I purchase my products from authorised suppliers and do not know what else to do to fix this problem. All of my listings of this Brand have been inactivated.
Case ID: 11117309842.
Please help!
csm-brand-review@amazon.com keeps rejecting my documents saying it was not validated
Hello,I received an email from csm-brand-review on 18/04/25.
They asked me for invoices of 1 ASIN (on my inventory)showing the sales amount for the last 365 days. (even more) I have sent the requested invoices to csm-brand-review but I keep getting rejection emails.The answer is 'We cannot accept this invoice, because the invoice was not validated’
I also had an "inauthenticity complaint" for a different ASIN of the same brand and I provided invoices from the same supplier and they were accepted and the Policy Violation was removed.
I purchase my products from authorised suppliers and do not know what else to do to fix this problem. All of my listings of this Brand have been inactivated.
Case ID: 11117309842.
Please help!
5 replies
Seller_0sf2sykmBtpjc
@Ezra_Amazon please can you help with this?
Seller_QXuMDE0AR1gTn
Hi,
This is same issue we are facing at moment.
We have been trading for so many years now on Amazon & buying from the authorised supplier, who has been verified many times by Performance team. However, all of a sudden they are not able to VALIDATE or VERIFY the invoices provided. No given clarification whatsoever.
Something is not right with CSM review team.
We have our best selling brands effected on Amazon & its taking a toll on our business.
It would be nice if someone can actually help. @Ezra_Amazon@Julia_Amazon
