csm-brand-review@amazon.com keeps rejecting my documents saying it was not validated
Hello,I received an email from csm-brand-review on 18/04/25.
They asked me for invoices of 1 ASIN (on my inventory)showing the sales amount for the last 365 days. (even more) I have sent the requested invoices to csm-brand-review but I keep getting rejection emails.The answer is 'We cannot accept this invoice, because the invoice was not validated’
I also had an "inauthenticity complaint" for a different ASIN of the same brand and I provided invoices from the same supplier and they were accepted and the Policy Violation was removed.
I purchase my products from authorised suppliers and do not know what else to do to fix this problem. All of my listings of this Brand have been inactivated.
Case ID: 11117309842.
Please help!
csm-brand-review@amazon.com keeps rejecting my documents saying it was not validated
Hello,I received an email from csm-brand-review on 18/04/25.
They asked me for invoices of 1 ASIN (on my inventory)showing the sales amount for the last 365 days. (even more) I have sent the requested invoices to csm-brand-review but I keep getting rejection emails.The answer is 'We cannot accept this invoice, because the invoice was not validated’
I also had an "inauthenticity complaint" for a different ASIN of the same brand and I provided invoices from the same supplier and they were accepted and the Policy Violation was removed.
I purchase my products from authorised suppliers and do not know what else to do to fix this problem. All of my listings of this Brand have been inactivated.
Case ID: 11117309842.
Please help!
2 replies
Seller_0sf2sykmBtpjc
@Ezra_Amazon please can you help with this?