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Seller_0sf2sykmBtpjc

csm-brand-review@amazon.com keeps rejecting my documents saying it was not validated

Hello,I received an email from csm-brand-review on 18/04/25.

They asked me for invoices of 1 ASIN (on my inventory)showing the sales amount for the last 365 days. (even more) I have sent the requested invoices to csm-brand-review but I keep getting rejection emails.The answer is 'We cannot accept this invoice, because the invoice was not validated’

I also had an "inauthenticity complaint" for a different ASIN of the same brand and I provided invoices from the same supplier and they were accepted and the Policy Violation was removed.

I purchase my products from authorised suppliers and do not know what else to do to fix this problem. All of my listings of this Brand have been inactivated.

Case ID: 11117309842.

Please help!

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2 replies
Tags:Product authenticity
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Seller_0sf2sykmBtpjc

csm-brand-review@amazon.com keeps rejecting my documents saying it was not validated

Hello,I received an email from csm-brand-review on 18/04/25.

They asked me for invoices of 1 ASIN (on my inventory)showing the sales amount for the last 365 days. (even more) I have sent the requested invoices to csm-brand-review but I keep getting rejection emails.The answer is 'We cannot accept this invoice, because the invoice was not validated’

I also had an "inauthenticity complaint" for a different ASIN of the same brand and I provided invoices from the same supplier and they were accepted and the Policy Violation was removed.

I purchase my products from authorised suppliers and do not know what else to do to fix this problem. All of my listings of this Brand have been inactivated.

Case ID: 11117309842.

Please help!

Tags:Product authenticity
00
11 views
2 replies
Reply
2 replies
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Seller_0sf2sykmBtpjc

csm-brand-review@amazon.com keeps rejecting my documents saying it was not validated

Hello,I received an email from csm-brand-review on 18/04/25.

They asked me for invoices of 1 ASIN (on my inventory)showing the sales amount for the last 365 days. (even more) I have sent the requested invoices to csm-brand-review but I keep getting rejection emails.The answer is 'We cannot accept this invoice, because the invoice was not validated’

I also had an "inauthenticity complaint" for a different ASIN of the same brand and I provided invoices from the same supplier and they were accepted and the Policy Violation was removed.

I purchase my products from authorised suppliers and do not know what else to do to fix this problem. All of my listings of this Brand have been inactivated.

Case ID: 11117309842.

Please help!

11 views
2 replies
Tags:Product authenticity
00
Reply
user profile
Seller_0sf2sykmBtpjc

csm-brand-review@amazon.com keeps rejecting my documents saying it was not validated

Hello,I received an email from csm-brand-review on 18/04/25.

They asked me for invoices of 1 ASIN (on my inventory)showing the sales amount for the last 365 days. (even more) I have sent the requested invoices to csm-brand-review but I keep getting rejection emails.The answer is 'We cannot accept this invoice, because the invoice was not validated’

I also had an "inauthenticity complaint" for a different ASIN of the same brand and I provided invoices from the same supplier and they were accepted and the Policy Violation was removed.

I purchase my products from authorised suppliers and do not know what else to do to fix this problem. All of my listings of this Brand have been inactivated.

Case ID: 11117309842.

Please help!

Tags:Product authenticity
00
11 views
2 replies
Reply
user profile

csm-brand-review@amazon.com keeps rejecting my documents saying it was not validated

by Seller_0sf2sykmBtpjc

Hello,I received an email from csm-brand-review on 18/04/25.

They asked me for invoices of 1 ASIN (on my inventory)showing the sales amount for the last 365 days. (even more) I have sent the requested invoices to csm-brand-review but I keep getting rejection emails.The answer is 'We cannot accept this invoice, because the invoice was not validated’

I also had an "inauthenticity complaint" for a different ASIN of the same brand and I provided invoices from the same supplier and they were accepted and the Policy Violation was removed.

I purchase my products from authorised suppliers and do not know what else to do to fix this problem. All of my listings of this Brand have been inactivated.

Case ID: 11117309842.

Please help!

Tags:Product authenticity
00
11 views
2 replies
Reply
2 replies
2 replies
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