Dear Amazon Team,

I am writing to express my deep dissatisfaction and concern regarding the recent decision on my Amazon Singapore seller account. Despite completing the video verification process and providing all requested documentation, my request to release the $29,456.86 in blocked funds was denied, and the amount was seized by Amazon. This decision is both shocking and perplexing, especially when compared to the resolution of my Amazon Australia account.

In my Amazon Australia account, I followed the exact same verification process, participated in a video call, and responded to all questions thoroughly. As a result, my AU$6,024.85 in blocked funds was released without issue. Both accounts were closed for the same reason, and the procedures I followed were identical. Yet, the outcomes were drastically different.

I fail to understand how the same company, Amazon, operating in different regions, can arrive at such contradictory decisions. There is a single policy and contract governing Amazon’s operations globally, so how is it possible that Australia approves my request while Singapore rejects it, especially when the amount in question in Singapore is nearly ten times larger? This inconsistency has completely eroded my trust in the fairness of the process.

I formally appeal the decision made on my Singapore account. I request an immediate review of the decision, including an investigation into the individuals responsible for this outcome. I also ask that the video call be reexamined, and if necessary, that I be granted another video call to clarify any remaining concerns.

The amount involved is significant, and the stark difference in the decisions between Amazon Australia and Singapore raises serious questions about the fairness and integrity of the process. I expect this matter to be addressed with the urgency and seriousness it warrants.

I look forward to your prompt response and a fair resolution.

Thank you.