Generic brand error 5885 on Brand listing - I'm ungated
UPC pulls up only one available "Generic" brand listing for a branded item that I am ungated for. Support has denied my request because they don't recognize a U.S. brand name.
CASE ID 15117163041
I need to be able to post my item.
AMAZON IS SELLING on this NOT GENERIC "Generic" listing.
Please delete the "Generic" listing that breaks Amazon's rules and create a listing for the brand it belongs to (or correct the brand). Or, allow me to sell from this listing and block the sellers who aren't allowed to sell this brand. It's not right.
Thank you for your help!!!!
Generic brand error 5885 on Brand listing - I'm ungated
UPC pulls up only one available "Generic" brand listing for a branded item that I am ungated for. Support has denied my request because they don't recognize a U.S. brand name.
CASE ID 15117163041
I need to be able to post my item.
AMAZON IS SELLING on this NOT GENERIC "Generic" listing.
Please delete the "Generic" listing that breaks Amazon's rules and create a listing for the brand it belongs to (or correct the brand). Or, allow me to sell from this listing and block the sellers who aren't allowed to sell this brand. It's not right.
Thank you for your help!!!!
7 replies
Seller_J46Ruz3VzvWCV
This is a common issue these days and Amazon does NOTHING about it. I've seen several.
Here's a good example - https://www.amazon.com/dp/B0B8JR3F6L
- PDP Brand - Generic
- Image and Title Brand - Quality Pure
Seller_HjfyVYcuJdbTf
Amazon, can I get some help? @Danny_Amazon @Michelle_Amazon @Cooper_Amazon @Blake_Amazon
I included photos within my case of the branded product (that I'm ungated for) that only has a Generic listing.
CASE ID 15117163041
Seller_HjfyVYcuJdbTf
@Michelle_Amazon
I've seen you have responded on this issue for others. Could you please look into my case and provide some guidance?
CASE ID 15117163041
Thank you!
Cooper_Amazon
Good Evening @Seller_HjfyVYcuJdbTf,
I am escalating CASE ID 15117163041 to one of our internal partner teams to review. They should get back to us within the next few business days. Until then, have a wonderful rest of the week and take care.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Morning @Seller_HjfyVYcuJdbTf,
One of our support agents has reached out to you on CASE ID 15207066891 and will work with you there to resolve the error code and listing issue you are seeing.
Please continue to monitor CASE ID 15207066891 and provide any additional information to the support representative when needed.
I hope you have a fantastic rest of the week and take care.
Sincerely, Cooper_Amazon
