Amazon losing stock inbound then claiming that there count is correct
Hi
All of my last 3 shipments have been reconciled via Amazon and Amazon has deemed that some stock was not sent. This is incorrect on all 3 shipments and I am 100% sure as I have packaged these shipments myself they have stated over 70 items in total all the same ASIN.
I have tried to open cases to resolve this but it’s pointless. Does anyone have any ideas as the stock that Amazon has lost amounts to approximately £1000 and I can’t tolerate this.
I am considering the small claims court option?
Any help appreciated.
Amazon losing stock inbound then claiming that there count is correct
Hi
All of my last 3 shipments have been reconciled via Amazon and Amazon has deemed that some stock was not sent. This is incorrect on all 3 shipments and I am 100% sure as I have packaged these shipments myself they have stated over 70 items in total all the same ASIN.
I have tried to open cases to resolve this but it’s pointless. Does anyone have any ideas as the stock that Amazon has lost amounts to approximately £1000 and I can’t tolerate this.
I am considering the small claims court option?
Any help appreciated.
16 replies
Seller_76AUwmqvSyRIM
You should. I’m about to do the same. Have always won in the past.
Seller_EkGoiphKgUnUI
Amazon are getting worse at this, with entire shipments showing tracking as received, but zero units, odd units here and there missing, or sometimes units from one shipment contaminated with the stock from a seperate shipment.
This on top of them recently being unable to identify the difference between an invoice and an order confirmation just makes the process difficult and time consuming.
Dont mistake this for staff incompetence; you dont become one of the richest companies on the planet without knowing how to employ the right staff for the right jobs. The incredible difficulties we experience with Seller support can only be intentional, with the purpose of detering sellers from contacting them for their due money. I expect it works too...
Seller_uPYdTETzFSdIa
This is entirely normal these days I'm afraid. We stopped sending high value products into FBA some time ago because of this. Every single shipment we send has a discrepancy of some sort (almost always in Amazon's favour).
A few years ago I wrote to Amazon's MD and ended up getting back approx £1500 for lost products. It's worth writing an email but just make sure you include every single detail, all the evidence, proof of value and proof of delivery. If you don't get any joy I would use the small claims court.
Seller_DIYyqV8NnDalR
Would the stock the have claimed is "missing" be enough to effect the weight of the shipment into FBA and did you ship via UPS?
If so email managingdirector@amazon.co.uk ask them to check the carton with UPS and confirm if you are correct at that point.
I had one shipment that I managed to get photos of it checking into FBA including the weight & dims at that point. It had reduced in weight by 1/3 and based on sealing my cartons in a very specific way I could tell it had been opened (from the bottom and resealed!) before being checked in and presumably whilst being held by Amazon. I passed on all the info having been told by SS to do one a number of times and after the email UPS confirmed to Amazon I was correct on weight and the direct email achieved the reimbursement for lost goods.
As sellers we shouldn't have to do all this but times are tough for us all and we can't afford to write it off IMO.
Seller_7Gzk2DXnerEBv
this has been going on for years, how a billion-dollar company can resort to stealing off small sellers is a mystery but they do, I just hope they do not lose the whole box which has happened 3 times, the only recourse is to complain to the C.E.O, but for the odd item I just hope they replace it eventually
Seller_cc9ZttTd6p92P
This has happened to me in approx 80% of shipments over the past year, on average 3 per month!
I've argued backwards and forwards in cases, issuing proof and insisting it is Amazon's ineptitude. There's absolutely no way that we have shipped less items - we barcode label ourselves and we NEVER have any labels left over, and in any case, we are so thorough that we know 1m% that we send the correct amount!
But Amazon won't have it that it's their error. Our products might not have a high value, but we're an independent company and any loss has an effect.
It's the actual principle of knowing that we've sent everything correct and that we're basically being called 'liars', which makes it so frustrating, and frankly upsetting. We don't appear to have a 'voice'
Seller_QFejnA6R3v9aa
This happens often with us too. Sometimes they do end up finding the stock weeks or months later. I usually end up emailing the MD team and in most cases this results in a reimbursement but it takes a lot of back and forth and effort. If its only a few units quite often I'll just let it go as its not worth the time cost.
They do try their very best these days to never admit fault on their part and to insist you've sent too few units when you know (and in many cases can prove) that you didnt. They are getting quite difficult with accepting the proof of ownership (purchase invoices) lately also.
They've definitely got worse with this issue both in frequency and in accepting liability. Years ago they accepted fault fairly easily but now it feels like they want to make it so difficult for you to chase reimbursement that you'll give up.
Seller_9cePvE5bylALt
Amazon lose (steal) an average of 5% of everything I send to them, and always have. Usually I can point to their inventory ledger which clearly shows items being received, then subsequently going missing during a warehouse transfer - and usually they'll compensate.
My latest shipment however, I'm up to around twenty communicates with so called 'seller support', and each time it's just a copy-paste response amounting to "we've decided we've done nothing wrong, pelase f* off."
I'm sick to the back teeth of Amazon stealing my stuff. It's such a small amount of money, but the principle is so important.
