Your seller account has been deactivated and WHY?
Greetings,
I just opened my account (2 weeks ago) and my account was deactivated.
He is asking me for the above documents, but I wonder why this is happening?
Can you please help me?
Your seller account has been deactivated and WHY?
Greetings,
I just opened my account (2 weeks ago) and my account was deactivated.
He is asking me for the above documents, but I wonder why this is happening?
Can you please help me?
12 replies
Seller_kIukTwdhvntAp
They found something that they don't like in your application.
It could be a mismatch of information or something more serious.
LOTS of accounts are suspended while they work to verify more information.
Provide what they want and as long as you didn't play fast and loose with your documents when you applied you should be fine.
Seller_rI7BZIczK8iAC
For my understanding they are just asking for a utility bill on your name. If it is not in a supported language you have to go to a translation office and ask for an NOTARIZED translation. This is just the normal and regular process, nothing to worry about.
Madeline_AMZ_481
Hi @Seller_JElDN6U7uTztO
This is Madeline from Amazon to provide more support on your end.
Understand that your account is currently deactivated and you have been trying to submit the requested information for the reactivation of the account.
Amazon requires two documents in order to verify your identity. To avoid having your documents rejected, make sure they meet the following criteria:
These documents must be authentic and unaltered.
-- A business license, if applicable.
-- A bill that is dated within the last 90 days for piped or natural gas, electricity, piped water, or internet service with name and address visible.
Please make sure that the documents that you are submitting fulfil the following requirements:
• be valid (not expired, revoked, or closed)
• be high-quality, in color, and unobstructed (not angled, blurry, or cropped)
• show the full page
• not be a screenshot
• display matching information (such as your ID number or name) that you use to register to sell on Amazon
• be scanned images, or a photo taken from your mobile device's camera (no screenshots)
• display the full document (front and back, if applicable)
• be less than 10MB in size
• be in one of these formats: gif, png, jpg, pdf, and docx. Do not include special characters in the file name (examples: $, & amp;, or #)
• be authentic and unaltered
• be in one of these supported languages: Chinese, English, French, German, Italian, Japanese, Portuguese, or Spanish
Note: If your documents are in another language, you can submit notarized translations in a supported language.
I hope my response provides clarification to your question.
Thank you @Seller_kIukTwdhvntAp , @Seller_rI7BZIczK8iAC for sharing your insights as well.
Thank you,
Madeline
Seller_rI7BZIczK8iAC
Finally you reveal the real reason. This happens to many beginners, aren't you in local facebook groups and didn't you hear about that risk?
Unfortunately you don't have a future on Amazon. If you ask yourself, what could have been YOUR fraudulent activity:
Getting free products for reviews and ratings as a customer, paying for ratings/reviews for you or other sellers, giving bad ratings to other sellers, buying the stock of competitors, clicking the ads of other sellers, hijacking branded listings, edit listings that you didn't create, attempt to take over listings, selling fake products on other's listing, introducing forbidden backend keywords in competitors listing aiming the deactivation of it..... and many more.
Amazon will NOT reveal what did you do. Just know that the bots see ANY movement you do and you did on internet.
Seller_rI7BZIczK8iAC
that's a good idea for you. Good luck.
