VTR non integrated carrier
Just wondering if anybody can help. We have recently change carriers who are not integrated with Amazon. We have followed the help section by inputting the correct information they ask, including the carriers name and tracking number. Every single order that has this information is being reported as no scan even though we have proof the carrier has scanned it on collection from us and the items have been delivered. Our listings have been deactived and sooooo many appeals put in with the same answer look at the help section for VTR.
Does anybody have any insight or way to get our listings reactivated?
VTR non integrated carrier
Just wondering if anybody can help. We have recently change carriers who are not integrated with Amazon. We have followed the help section by inputting the correct information they ask, including the carriers name and tracking number. Every single order that has this information is being reported as no scan even though we have proof the carrier has scanned it on collection from us and the items have been delivered. Our listings have been deactived and sooooo many appeals put in with the same answer look at the help section for VTR.
Does anybody have any insight or way to get our listings reactivated?
13 replies
Seller_k2X0L9mVRT0pW
well surely if every order you send via this particular carrier creates a problem then a solution is obvious!
Seller_RlZVPg3d6ZUGP
How are you recording them when you mark dispatched?
Seller_ZJhFeE3tNKzfh
Weird as the VTR policy is clear on this...
We will not calculate your Valid Tracking Rate for the following shipments (“VTR-exempt shipments”):
Your domestic shipments delivered by non-integrated delivery service providers
So if V1 aren't an integrated carrier - it shouldn;'t have any impact on your VTR figure.
