Negative feedback removal for FBA product

Subject: Request for Feedback Removal - FBA Order ID: 702-0333555-5645856

Dear Mod,

I am seeking assistance regarding a negative feedback issue that I believe qualifies for removal under Amazon’s feedback removal policy for Fulfillment by Amazon (FBA) orders. Below are the details of the case:

Feedback Details:

Buyer Comment:

"The seller was sending the cheaper product (cheaper version) and it takes almost 30 days to receive it."

Why This Feedback Should Be Removed:

1. Fulfilled by Amazon:

o The order was managed entirely by Amazon under FBA (Order ID: 114-6972952-5513027).

o Amazon controlled the product selection, shipping, and delivery process.

2. Delivery Timeline:

o The confirmed delivery date was 24th December 2024.

o The item was delivered earlier than promised, on 20th December 2024, despite logistical challenges like the Canada Post strike during the busy holiday season.

3. Immediate Response to Return Request:

o Upon receiving the buyer's return request, I acted promptly to address their concerns.

4. Proactive Measures Taken:

o To prevent similar issues in the future, I have removed this product from my marketplace entirely.

Request:

This feedback focuses solely on fulfillment and product concerns managed by Amazon, which should not negatively impact my seller performance metrics. According to Amazon's stated policy, such feedback is eligible for removal.

I respectfully request your review of this case and guidance on how to proceed further if the feedback cannot be removed immediately.

Thank you for your time and support in resolving this matter. I look forward to your assistance.

Warm regards,