Need Help! DUMPSTER FIRE product policy violation appeal
I need help from Amazon and anyone else who has had the nightmare of navigating this issue, currently UK account in the red and Saudi Arabia account restricted completely.
10 Cooler Master product ASINS have had a product safety violation, requesting DoC (declaration of Conformity), CE certificate, product images and copy of manual.
We've received all this information from Cooler master and submitted via the "submit appeal", this has now ballooned out to 16 cases?!
And the responses on the cases are fragmented and contradictory, from delete the listing to remake a listing against the affected ASIN.
And incoherent responses; like "we can't help as this is not a seller verification enquiry" or "please provide the reason for the safety concern"
AMAZON YOU SOURCE AND SELL THEIR PRODUCTS DIRECTLY AS WELL, surely you can ask your contact at Cooler Master, we've provided the same information you will have access to through Cooler Master. I would like to use stronger words, but this is a dumpster fire right now. I would like to add we have 0 sales on any Amazon marketplace for the ASINS listed below.
How do we fix this, where do we even begin to get the one account unrestricted and stopping the other one following suit?
I'm happy to not have any listing in my inventory associated with those ASINS, I do not need to reinstate the ASIN, I would like a fully operational account again please.
It's like watching your favourite pub burn down, what are we doing here Amazon?
Case ID - ASIN
9889291772 - ASIN: B00CY8VDAW
9889197002 - ASIN: B07RWJMQW9
9889203152 - ASIN: B08NHW9TJ8
9889089332 - ASIN: B08NHVW71G
9889317452 - ASIN: B08NHVV7SW
9889317482 - ASIN: B0BP26V3YS
9890457642 - ASIN: B08D9J2PSV
9890457652 - ASIN: B08NHW9TJ8
9890458502 - ASIN: B08D9L9XNN
9890458722 - ASIN: B08D9J276H
9890458732 - ASIN: B0BP26V3YS
9890459152 - ASIN: B08NHVW71G
9890461912 - ASIN: B00CY8VDAW
9890462062 - ASIN: B08NHVV7SW
9890462432 - ASIN: B08D9J9QMP
9890462922 - ASIN: B07RWJMQW9
Need Help! DUMPSTER FIRE product policy violation appeal
I need help from Amazon and anyone else who has had the nightmare of navigating this issue, currently UK account in the red and Saudi Arabia account restricted completely.
10 Cooler Master product ASINS have had a product safety violation, requesting DoC (declaration of Conformity), CE certificate, product images and copy of manual.
We've received all this information from Cooler master and submitted via the "submit appeal", this has now ballooned out to 16 cases?!
And the responses on the cases are fragmented and contradictory, from delete the listing to remake a listing against the affected ASIN.
And incoherent responses; like "we can't help as this is not a seller verification enquiry" or "please provide the reason for the safety concern"
AMAZON YOU SOURCE AND SELL THEIR PRODUCTS DIRECTLY AS WELL, surely you can ask your contact at Cooler Master, we've provided the same information you will have access to through Cooler Master. I would like to use stronger words, but this is a dumpster fire right now. I would like to add we have 0 sales on any Amazon marketplace for the ASINS listed below.
How do we fix this, where do we even begin to get the one account unrestricted and stopping the other one following suit?
I'm happy to not have any listing in my inventory associated with those ASINS, I do not need to reinstate the ASIN, I would like a fully operational account again please.
It's like watching your favourite pub burn down, what are we doing here Amazon?
Case ID - ASIN
9889291772 - ASIN: B00CY8VDAW
9889197002 - ASIN: B07RWJMQW9
9889203152 - ASIN: B08NHW9TJ8
9889089332 - ASIN: B08NHVW71G
9889317452 - ASIN: B08NHVV7SW
9889317482 - ASIN: B0BP26V3YS
9890457642 - ASIN: B08D9J2PSV
9890457652 - ASIN: B08NHW9TJ8
9890458502 - ASIN: B08D9L9XNN
9890458722 - ASIN: B08D9J276H
9890458732 - ASIN: B0BP26V3YS
9890459152 - ASIN: B08NHVW71G
9890461912 - ASIN: B00CY8VDAW
9890462062 - ASIN: B08NHVV7SW
9890462432 - ASIN: B08D9J9QMP
9890462922 - ASIN: B07RWJMQW9