Hello fellow sellers,

I’m reaching out on behalf of a friend who is facing a critical issue with Amazon.

Background:

Over £20,000 in funds are currently withheld by Amazon.

He has provided proof of delivery for over 450 items.

Completed the required virtual interview and submitted all authorized invoices.

Recently received an email stating that funds will not be released, citing “Section 3 Business Solutions Agreement” without further explanation. 

Despite multiple attempts to seek clarification, Amazon has not provided detailed reasons for this action.

Impact:

This situation has placed him in significant financial distress, accruing debts exceeding £15,000, even though customers have received their products.

Request for Advice:

Has anyone experienced a similar situation where funds were withheld under Section 3 without detailed justification?

What steps can be taken to appeal this decision or seek further clarification?

Are there any recommended contacts or departments within Amazon that handle such disputes more transparently? He has tried disbursements team and they just state ‘ thoroughly checked and the outcome is correct? Surely they can’t do this?

Any guidance or shared experiences would be greatly appreciated. This is horrible to see his mental health and his family suffer

Thank you in advance for your support.