Product Policy Compliance Issue
I am having an issue fixing a "trademark misuse" claim (It is simply an issue of which trademark owned by the parent company was used on Amazon.)
On the "Product Policy Compliance" page under "Next Steps" - "How do I address this issue?" it says:
"If your listing has 'Edit' as a next step, please edit it to ensure you are not misusing any trademarks. Once your listing is corrected, it will automatically be reinstated. Please allow 24 hours for reinstatement."
So I click edit and it opens a new tab to "Manage Inventory". The only item listed is the one in questions w/ a status of "Detail Page Removed". When I click "Fix Issue" it opens a new tab for the "Product Policy Compliance" page, creating a endless loop.
How do I fix this? I don't even really care that this specific item can be listed (As the rest of the colors in this family seem to be fine and we have been working with the trademark holder for years before we even started selling on Amazon) I just want to resolve the supposed issue.
Product Policy Compliance Issue
I am having an issue fixing a "trademark misuse" claim (It is simply an issue of which trademark owned by the parent company was used on Amazon.)
On the "Product Policy Compliance" page under "Next Steps" - "How do I address this issue?" it says:
"If your listing has 'Edit' as a next step, please edit it to ensure you are not misusing any trademarks. Once your listing is corrected, it will automatically be reinstated. Please allow 24 hours for reinstatement."
So I click edit and it opens a new tab to "Manage Inventory". The only item listed is the one in questions w/ a status of "Detail Page Removed". When I click "Fix Issue" it opens a new tab for the "Product Policy Compliance" page, creating a endless loop.
How do I fix this? I don't even really care that this specific item can be listed (As the rest of the colors in this family seem to be fine and we have been working with the trademark holder for years before we even started selling on Amazon) I just want to resolve the supposed issue.
5 replies
Webb_Amazon
Hello @Seller_cEfuN0c1M3wyW
Based on my observations from your post, I want to provide you with a sense of direction moving forward. It looks like you have concerns regarding a listing violation. Let’s work together in finding the solution.
Trademark misuse violations claims, occur when listing includes trademarked terms, logos or pictures on your detail page that does not match the trademarked content of the right’s owner. We deactivate the listing until the following step is take:
• Modify the product detail page or pages to ensure they do not infringe the trademark and then submit your appeal by going to the Account Health page.
I would suggest reviewing our Intellectual Property Policy for Sellers Help Page to review the policy.
An option to resolve this issue, will be by editing your product using an inventory file following next steps:
1. Go to Seller Central and then select Catalog > Add product via Upload > Download Spreadsheet
2. Under Update product details > click on Get Product Template > then click on Product Template again.
3. Choose the store.
4. In the Step 1 tab, use the Search tool to find the categories to which the products belong to and select it.
3. Go to Step 2 and select the marketplace/s in which you would like to submit the template.
4. In step 3, select the type of template and click on the yellow Generate template button.
Refer to the Help Page: Inventory file templates for a complete guidance.
Please consider answering the following questions to understand the intellectual property listing violation.
Do you have permission from the brand or rights owner to use this trademark on the listing?
How do you currently list products and determine what information/images to include on your detail page?
• If you believe your listing was removed in error, you may submit a dispute. If this is the case, please provide supporting documentation (e.g., letter of authorization or licensing agreement).
Please continue to utilize this thread for more questions and updates on your situation. Many other sellers might have the same issue you are having and could find useful information between our discussion.
Your friend
Webb
