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Seller_LR3eVDWG7tcII

OEKO-TEX certified and Customer says it is not certified

I got my ASIN certified by the Climate Pledge Friendly program for the OEKO-TEX Standard 100.

A customer left a negative review stating that the product is not certified because it did not have a label attached that said OEKO-TEX certified but the product is certified and it has been certified by amazons climate pledge friendly program which has given the product the certification badge.

Amazon now sent me an email stating that they are going to check the product and may suspend it even though the product is already enrolled in the Climate Pledge Friendly Program with an OEKO-TEX Standard 100 certification.

Please could a MOD assist me? @Manny_Amazon @Roberto_Amazon @TaylorR_Amazon

My case ID is 16102034091.

Thanks

Klevly Team

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Seller_LR3eVDWG7tcII

OEKO-TEX certified and Customer says it is not certified

I got my ASIN certified by the Climate Pledge Friendly program for the OEKO-TEX Standard 100.

A customer left a negative review stating that the product is not certified because it did not have a label attached that said OEKO-TEX certified but the product is certified and it has been certified by amazons climate pledge friendly program which has given the product the certification badge.

Amazon now sent me an email stating that they are going to check the product and may suspend it even though the product is already enrolled in the Climate Pledge Friendly Program with an OEKO-TEX Standard 100 certification.

Please could a MOD assist me? @Manny_Amazon @Roberto_Amazon @TaylorR_Amazon

My case ID is 16102034091.

Thanks

Klevly Team

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Seller_LR3eVDWG7tcII
In reply to: Seller_LR3eVDWG7tcII’s post

@Manny_Amazon @Roberto_Amazon @TaylorR_Amazon

Hi all, this was resolved. No need to assist.

Thanks!

10
user profile
Glenn_Amazon
In reply to: Seller_LR3eVDWG7tcII’s post

Hi there @Seller_Xi8vMCottJFrH,

I've reviewed the ASIN and it appears that the primary issue wasn't the registration of the product but the possibility of missing required labeling. However the team reviewed your ASIN and the product appears to be reinstated and the products were identified to have the appropriate labeling. At this time there does not appear to be any additional issue with this ASIN. Please let me know if you have any additional concerns with this ASIN. Thank you for your understanding and have a great day.

-Glenn

10
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Seller_LR3eVDWG7tcII

OEKO-TEX certified and Customer says it is not certified

I got my ASIN certified by the Climate Pledge Friendly program for the OEKO-TEX Standard 100.

A customer left a negative review stating that the product is not certified because it did not have a label attached that said OEKO-TEX certified but the product is certified and it has been certified by amazons climate pledge friendly program which has given the product the certification badge.

Amazon now sent me an email stating that they are going to check the product and may suspend it even though the product is already enrolled in the Climate Pledge Friendly Program with an OEKO-TEX Standard 100 certification.

Please could a MOD assist me? @Manny_Amazon @Roberto_Amazon @TaylorR_Amazon

My case ID is 16102034091.

Thanks

Klevly Team

img
26 views
2 replies
10
Reply
user profile
Seller_LR3eVDWG7tcII

OEKO-TEX certified and Customer says it is not certified

I got my ASIN certified by the Climate Pledge Friendly program for the OEKO-TEX Standard 100.

A customer left a negative review stating that the product is not certified because it did not have a label attached that said OEKO-TEX certified but the product is certified and it has been certified by amazons climate pledge friendly program which has given the product the certification badge.

Amazon now sent me an email stating that they are going to check the product and may suspend it even though the product is already enrolled in the Climate Pledge Friendly Program with an OEKO-TEX Standard 100 certification.

Please could a MOD assist me? @Manny_Amazon @Roberto_Amazon @TaylorR_Amazon

My case ID is 16102034091.

Thanks

Klevly Team

img
10
26 views
2 replies
Reply
user profile

OEKO-TEX certified and Customer says it is not certified

by Seller_LR3eVDWG7tcII

I got my ASIN certified by the Climate Pledge Friendly program for the OEKO-TEX Standard 100.

A customer left a negative review stating that the product is not certified because it did not have a label attached that said OEKO-TEX certified but the product is certified and it has been certified by amazons climate pledge friendly program which has given the product the certification badge.

Amazon now sent me an email stating that they are going to check the product and may suspend it even though the product is already enrolled in the Climate Pledge Friendly Program with an OEKO-TEX Standard 100 certification.

Please could a MOD assist me? @Manny_Amazon @Roberto_Amazon @TaylorR_Amazon

My case ID is 16102034091.

Thanks

Klevly Team

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Seller_LR3eVDWG7tcII
In reply to: Seller_LR3eVDWG7tcII’s post

@Manny_Amazon @Roberto_Amazon @TaylorR_Amazon

Hi all, this was resolved. No need to assist.

Thanks!

10
user profile
Glenn_Amazon
In reply to: Seller_LR3eVDWG7tcII’s post

Hi there @Seller_Xi8vMCottJFrH,

I've reviewed the ASIN and it appears that the primary issue wasn't the registration of the product but the possibility of missing required labeling. However the team reviewed your ASIN and the product appears to be reinstated and the products were identified to have the appropriate labeling. At this time there does not appear to be any additional issue with this ASIN. Please let me know if you have any additional concerns with this ASIN. Thank you for your understanding and have a great day.

-Glenn

10
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user profile
Seller_LR3eVDWG7tcII
In reply to: Seller_LR3eVDWG7tcII’s post

@Manny_Amazon @Roberto_Amazon @TaylorR_Amazon

Hi all, this was resolved. No need to assist.

Thanks!

10
user profile
Seller_LR3eVDWG7tcII
In reply to: Seller_LR3eVDWG7tcII’s post

@Manny_Amazon @Roberto_Amazon @TaylorR_Amazon

Hi all, this was resolved. No need to assist.

Thanks!

10
Reply
user profile
Glenn_Amazon
In reply to: Seller_LR3eVDWG7tcII’s post

Hi there @Seller_Xi8vMCottJFrH,

I've reviewed the ASIN and it appears that the primary issue wasn't the registration of the product but the possibility of missing required labeling. However the team reviewed your ASIN and the product appears to be reinstated and the products were identified to have the appropriate labeling. At this time there does not appear to be any additional issue with this ASIN. Please let me know if you have any additional concerns with this ASIN. Thank you for your understanding and have a great day.

-Glenn

10
user profile
Glenn_Amazon
In reply to: Seller_LR3eVDWG7tcII’s post

Hi there @Seller_Xi8vMCottJFrH,

I've reviewed the ASIN and it appears that the primary issue wasn't the registration of the product but the possibility of missing required labeling. However the team reviewed your ASIN and the product appears to be reinstated and the products were identified to have the appropriate labeling. At this time there does not appear to be any additional issue with this ASIN. Please let me know if you have any additional concerns with this ASIN. Thank you for your understanding and have a great day.

-Glenn

10
Reply
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