Product Authenticity Customer Complaints Invoices
We recently received a notification about a customer saying a unit they received is a counterfeit (I am not sure if there was a formal complaint i also saw a "voice of the customer" feedback saying the product, which is a replica, "looks fake"). I submitted all invoices accounting for our sales in the past 365 days but the response was "We received your submission but do not have sufficient information to reactivate your listings". I have tried reaching out to seller support for more information but their response is off point. How can i find what went wrong with the invoice submission in order to fix it?
Every day that goes by we are losing hundreds of dollars in sales
Product Authenticity Customer Complaints Invoices
We recently received a notification about a customer saying a unit they received is a counterfeit (I am not sure if there was a formal complaint i also saw a "voice of the customer" feedback saying the product, which is a replica, "looks fake"). I submitted all invoices accounting for our sales in the past 365 days but the response was "We received your submission but do not have sufficient information to reactivate your listings". I have tried reaching out to seller support for more information but their response is off point. How can i find what went wrong with the invoice submission in order to fix it?
Every day that goes by we are losing hundreds of dollars in sales
11 replies
Seller_4zBzdtgCyS9EI
Did your invoices follow Amazon's invoice requirements for policy violations?
Seller_kIukTwdhvntAp
"How can i find what went wrong with the invoice submission in order to fix it?"
Invoices are only ONE PART of the new policy issues on Amazon.
DO YOU have an LOA from the brand allowing you to sell on here?
If you have an LOA that specifically says you can sell on Amazon you MIGHT survive this. Is it POSSIBLE that the brand has sent Amazon a "whitelist" of approved sellers and did not have you on it? Contact your sales rep at the BRAND(S) involved and ask about their whitelist. (You DO have a rep at the brands, don't you?)
Basically, what @Seller_4zBzdtgCyS9EIis asking you is this --
DID YOU source from AUTHORIZED wholesale sources that your rep at the brand says are OK?
NOTE the verification is required from the brand that the source is legitimate and authorized, NOT from one of those touted on TikTok and YouTube as having "thousands of brands and products" that assures you that they are authorized.
