How do I report suspected fraudulent activity?
A buyer has repeatedly bought items fromme, and claimed their money back in each case, saying the package did not arrive.
I used Royal Mail Tracked postage and for each order, I have a delivery photo. Each photo shows the same very distinctive doorway and a pair of shoes on the step - so clearly the parcels have all gone to the same address.
Buyer have messaged me (an identical message) several times for each order but does not respond to my messages. The buyer messages are identical and I suspect to be machine generated. They have continued with the same message even after being refunded.
I raised a case with Seller Support and followed the instruction provided - I raised separate cases for each sale via the appropriate category in "report abuse" however these cases were misinterpreted in various ways, and no action was taken.
My ODR has not been affected but the buyer has been refunded
Is there an Amazon Fraud department who will look into this?
@Winston_Amazon can you help?
How do I report suspected fraudulent activity?
A buyer has repeatedly bought items fromme, and claimed their money back in each case, saying the package did not arrive.
I used Royal Mail Tracked postage and for each order, I have a delivery photo. Each photo shows the same very distinctive doorway and a pair of shoes on the step - so clearly the parcels have all gone to the same address.
Buyer have messaged me (an identical message) several times for each order but does not respond to my messages. The buyer messages are identical and I suspect to be machine generated. They have continued with the same message even after being refunded.
I raised a case with Seller Support and followed the instruction provided - I raised separate cases for each sale via the appropriate category in "report abuse" however these cases were misinterpreted in various ways, and no action was taken.
My ODR has not been affected but the buyer has been refunded
Is there an Amazon Fraud department who will look into this?
@Winston_Amazon can you help?
10 replies
Seller_ZJhFeE3tNKzfh
It sounds like you are reporting the customer as required. The thing is, amazon will never tell you the outcome of these reports anyway.
If your pre-fulfillment cancellation rate can take it - i'd cancel further orders from this customer. Alternatively you could mark as shipped by self delivery then immediately refund.
Hopefully the customer will then move on once they know you aren't a pushover.
You could email managingdirector@amazon.co.uk with the evidence or alternatively, open a small claims court case against amazon for the value of the refunded orders. That should at least kick them into gear.
Seller_rSWqE1EE3s6B1
@Winston_AmazonCan you help, I have received more messages demanding a refund - though a redund was given some time ago
Julia_Amzn
Hello @Seller_rSWqE1EE3s6B1,
Apologies for the delayed response.
I want to check if there is progress in your case.
Kind regards,
Julia.
