Amazon won't verify my bank and I haven't been paid for 2 months
Hello All,
I'm at my wits end. I sell a food product so I take the summer off as I don't want to ship. When I re-opened my shop in early Sept, Amazon asked me to re-verify myself for the consumers act which I did. Everything came back fine except for my bank account. I used this bank account last year up until I went on vacation and everything was fine. If I owed anything they were able to take it and I always got my payments without a problem. But now for whatever reason they can't verify it and they won't tell me why.
I've chatted, emailed and called almost everyday trying to get this situated and getting no where. They keep telling me to resubmit the verification to which I do, then it just comes back that it can't be verified (without explanation just the same copy and paste plate they use) I keep asking why my bank can't be verified so I can fix the problem and I get no response. This is my only bank account. I've even gone to my bank and gotten certified bank documents stating that this is my account and the information is correct and they still said they can't verify.
Whenever I talk with someone at Amazon its the same thing. It's either take a screenshot and we will look into it or I can't do anything because its under the verification process.
I don't know what to do, I can't get paid and if I don't get paid I don't have the money to buy supplies to make my products to sell. I also have bills to pay. My account health is also in jeopardy if this doesn't get cleared up and my sales are bad as they have also restricted my seller sales. This is ridiculous.
Thanks everyone for your help!
Amazon won't verify my bank and I haven't been paid for 2 months
Hello All,
I'm at my wits end. I sell a food product so I take the summer off as I don't want to ship. When I re-opened my shop in early Sept, Amazon asked me to re-verify myself for the consumers act which I did. Everything came back fine except for my bank account. I used this bank account last year up until I went on vacation and everything was fine. If I owed anything they were able to take it and I always got my payments without a problem. But now for whatever reason they can't verify it and they won't tell me why.
I've chatted, emailed and called almost everyday trying to get this situated and getting no where. They keep telling me to resubmit the verification to which I do, then it just comes back that it can't be verified (without explanation just the same copy and paste plate they use) I keep asking why my bank can't be verified so I can fix the problem and I get no response. This is my only bank account. I've even gone to my bank and gotten certified bank documents stating that this is my account and the information is correct and they still said they can't verify.
Whenever I talk with someone at Amazon its the same thing. It's either take a screenshot and we will look into it or I can't do anything because its under the verification process.
I don't know what to do, I can't get paid and if I don't get paid I don't have the money to buy supplies to make my products to sell. I also have bills to pay. My account health is also in jeopardy if this doesn't get cleared up and my sales are bad as they have also restricted my seller sales. This is ridiculous.
Thanks everyone for your help!
3 replies
Levi_Dylan_Amazon
Hello @Seller_zvSfimH8r15bR,
Thank you for reaching out here on the forums.
I see that you are experiencing issues completing the bank account verification for the Inform Consumers Act and you would like some guidance on how to get this resolved.
So that I am able to assist you the best, I will need more information. Can you please share any case ID's from your account so I can review this situation further? Also, when you click on account infofrom the settings menu on your account health page, what status does it show for bank account verification? If it says "failed" or "re-verify" please click into it and share what the error message says. If it says "in progress", please click into it and ensure that you have assigned your deposit method.
Once you have checked this, please respond here so that I can assist you further. The forums community and I are here to support you.
Wishing you the best,
LeviDylan