My new seller account has been deactivated
What can we do ??
Pls help me how to solve it.
We are new seller. Shortly after the first product arrived, we opened an advertisement to increase exposure, but did nothing else and found that the account had been deactivated.
After the first submission, the account receives a second email
My new seller account has been deactivated
What can we do ??
Pls help me how to solve it.
We are new seller. Shortly after the first product arrived, we opened an advertisement to increase exposure, but did nothing else and found that the account had been deactivated.
After the first submission, the account receives a second email
1 reply
Troy_Amazon
Hi @Seller_E8aavrJSf4una,
Thank you for your post and the performance notifications you have shared. I understand you are dealing with account deactivation due to information not being verified.
What information did you send in for your appeal? In most cases, account verifying information such as identity documents or utility bills may be needed to verify both your identity and the business address from which you operate. You may also be required to provide sourcing information for your product itself. This would involve establishing a valid supply chain and proof of authorization for the items you are selling. In order to better assist, please share what information you have sent in.
Thank you for sharing this secondary notice you received. Typically, when verbiage of this type is given, your only path forward would be to provide proof that no violation took place. You may also be seeing at the end of this message "we may not respond further regarding this issue". If you are seeing this, you may continue to submit information, but our team will likely not respond unless valid proof that no policy violations have taken place is presented.
Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.
Regards,
Troy
