Contacting our account rep
About once a year I get a call from our dedicated brand account rep to see how things are going. I need to contact our rep for a serious, long-term issue we're having. Regular brand agents have been of no help. We need to speak with someone who has a vested interest in actually helping solve issues.
Contacting our account rep
About once a year I get a call from our dedicated brand account rep to see how things are going. I need to contact our rep for a serious, long-term issue we're having. Regular brand agents have been of no help. We need to speak with someone who has a vested interest in actually helping solve issues.
2 replies
Stevie_Amazon
Hey there @Seller_qFaTLqiXukOKp,
Thanks so much for posting in the Seller Forums! I do hope this finds you well.
I am going to engage with another Community Manager who will further review this information.
We greatly appreciate your patience as we work to reply to threads as quickly as we are able,
Stevie.
Roberto_Amazon
Hello! @Seller_qFaTLqiXukOKp
Thank you for bringing this matter into our attention. I have not been able to confirm that you have an account rep assigned to you, I'd like to know if you have a case ID or something we can use that has the details of the issue you are going through? This will help us determine the best for support.
Looking forward to hearing from you.
Regards,
