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Seller_2qEIzJcLVVbN7

Invoice Defect Rate has exceeded the threshold of 5%

Dear Amazon Support,

I recently received a performance notification regarding an invoice defect rate exceeding 5%.

Currently, I manually submit invoices as I am not VAT-registered in the UK, only in Germany i am VAT registered through Amazon VAT service.

Previously, Amazon automated invoicing for business customers. Additionally, I find it cumbersome to manually submitting the invoice..

Is there any service which i can use to automate this invoice generation with zero VAT.

Best regards,

Kam

137 views
7 replies
Account Health
Tags:Account Health
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user profile
Seller_2qEIzJcLVVbN7

Invoice Defect Rate has exceeded the threshold of 5%

Dear Amazon Support,

I recently received a performance notification regarding an invoice defect rate exceeding 5%.

Currently, I manually submit invoices as I am not VAT-registered in the UK, only in Germany i am VAT registered through Amazon VAT service.

Previously, Amazon automated invoicing for business customers. Additionally, I find it cumbersome to manually submitting the invoice..

Is there any service which i can use to automate this invoice generation with zero VAT.

Best regards,

Kam

Account Health
Tags:Account Health
00
137 views
7 replies
Reply
7 replies
user profile
Seller_hOZNPw7G8FIjl
In reply to: Seller_2qEIzJcLVVbN7’s post

This is the sellers' forum not a direct line to Amazon, you are not talking to Amazon Seller support on here.

For non-VAT registered sellers Amazon can provide a non-VAT receipt for your business buyers, which means your IDR will eventually go to 0%.

Look under tax settings, I think

10
user profile
Seller_ZVAz3d5lZuGid
In reply to: Seller_2qEIzJcLVVbN7’s post

This is not Amazon Support, but a forum of other sellers. I you want support then you need to open a case with Seller Support 'Help', though I must say that you are unlikely to get any helpful advice re. your problem - probably just a cut and paste format reply that won't answer your specific question !

There must be a reason why they stopped automatically issuing invoices for your UK account if they did do it before ?

00
user profile
Seller_19xPhE8YgkmxW
In reply to: Seller_2qEIzJcLVVbN7’s post

Hello pixidixie,

I note that you managed to turn off Amazon Invoicing and would be interested to learn how to deo this...

I prepare invoices as a matter of good business practice and include them with the goods, but, having accidentally triggered the Amazon Invoicing, have not found a way of switching it off

I realise this is the opposite of your problem but wonder if you can recall how you did it?

Many thanks

Brian

00
user profile
Sakura_Amazon_
In reply to: Seller_2qEIzJcLVVbN7’s post

Hello @Seller_2qEIzJcLVVbN7,

Did you review which country your orders were from?

This is the information I found on the Invoice Defect Rate Help page:

"If you ship from a country for which you have not added a valid VAT number and/or you added a local VAT number, you must manually upload invoices/receipts for these orders OR provide a valid VAT number, otherwise your Invoice defect rate will be impacted. For example, if an order is placed on amazon.es (you have a valid VAT number in Spain), but shipped from Italy (you have a local VAT number in Italy), you’re responsible for uploading this invoice or receipt."

Does it resolve your doubts ?

Regards,

Sakura

00
Follow this discussion to be notified of new activity
user profile
Seller_2qEIzJcLVVbN7

Invoice Defect Rate has exceeded the threshold of 5%

Dear Amazon Support,

I recently received a performance notification regarding an invoice defect rate exceeding 5%.

Currently, I manually submit invoices as I am not VAT-registered in the UK, only in Germany i am VAT registered through Amazon VAT service.

Previously, Amazon automated invoicing for business customers. Additionally, I find it cumbersome to manually submitting the invoice..

Is there any service which i can use to automate this invoice generation with zero VAT.

Best regards,

Kam

137 views
7 replies
Account Health
Tags:Account Health
00
Reply
user profile
Seller_2qEIzJcLVVbN7

Invoice Defect Rate has exceeded the threshold of 5%

Dear Amazon Support,

I recently received a performance notification regarding an invoice defect rate exceeding 5%.

Currently, I manually submit invoices as I am not VAT-registered in the UK, only in Germany i am VAT registered through Amazon VAT service.

Previously, Amazon automated invoicing for business customers. Additionally, I find it cumbersome to manually submitting the invoice..

Is there any service which i can use to automate this invoice generation with zero VAT.

Best regards,

Kam

Account Health
Tags:Account Health
00
137 views
7 replies
Reply
user profile

Invoice Defect Rate has exceeded the threshold of 5%

by Seller_2qEIzJcLVVbN7

Dear Amazon Support,

I recently received a performance notification regarding an invoice defect rate exceeding 5%.

Currently, I manually submit invoices as I am not VAT-registered in the UK, only in Germany i am VAT registered through Amazon VAT service.

Previously, Amazon automated invoicing for business customers. Additionally, I find it cumbersome to manually submitting the invoice..

Is there any service which i can use to automate this invoice generation with zero VAT.

Best regards,

Kam

Account Health
Tags:Account Health
00
137 views
7 replies
Reply
7 replies
7 replies
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user profile
Seller_hOZNPw7G8FIjl
In reply to: Seller_2qEIzJcLVVbN7’s post

This is the sellers' forum not a direct line to Amazon, you are not talking to Amazon Seller support on here.

For non-VAT registered sellers Amazon can provide a non-VAT receipt for your business buyers, which means your IDR will eventually go to 0%.

Look under tax settings, I think

10
user profile
Seller_ZVAz3d5lZuGid
In reply to: Seller_2qEIzJcLVVbN7’s post

This is not Amazon Support, but a forum of other sellers. I you want support then you need to open a case with Seller Support 'Help', though I must say that you are unlikely to get any helpful advice re. your problem - probably just a cut and paste format reply that won't answer your specific question !

There must be a reason why they stopped automatically issuing invoices for your UK account if they did do it before ?

00
user profile
Seller_19xPhE8YgkmxW
In reply to: Seller_2qEIzJcLVVbN7’s post

Hello pixidixie,

I note that you managed to turn off Amazon Invoicing and would be interested to learn how to deo this...

I prepare invoices as a matter of good business practice and include them with the goods, but, having accidentally triggered the Amazon Invoicing, have not found a way of switching it off

I realise this is the opposite of your problem but wonder if you can recall how you did it?

Many thanks

Brian

00
user profile
Sakura_Amazon_
In reply to: Seller_2qEIzJcLVVbN7’s post

Hello @Seller_2qEIzJcLVVbN7,

Did you review which country your orders were from?

This is the information I found on the Invoice Defect Rate Help page:

"If you ship from a country for which you have not added a valid VAT number and/or you added a local VAT number, you must manually upload invoices/receipts for these orders OR provide a valid VAT number, otherwise your Invoice defect rate will be impacted. For example, if an order is placed on amazon.es (you have a valid VAT number in Spain), but shipped from Italy (you have a local VAT number in Italy), you’re responsible for uploading this invoice or receipt."

Does it resolve your doubts ?

Regards,

Sakura

00
Follow this discussion to be notified of new activity
user profile
Seller_hOZNPw7G8FIjl
In reply to: Seller_2qEIzJcLVVbN7’s post

This is the sellers' forum not a direct line to Amazon, you are not talking to Amazon Seller support on here.

For non-VAT registered sellers Amazon can provide a non-VAT receipt for your business buyers, which means your IDR will eventually go to 0%.

Look under tax settings, I think

10
user profile
Seller_hOZNPw7G8FIjl
In reply to: Seller_2qEIzJcLVVbN7’s post

This is the sellers' forum not a direct line to Amazon, you are not talking to Amazon Seller support on here.

For non-VAT registered sellers Amazon can provide a non-VAT receipt for your business buyers, which means your IDR will eventually go to 0%.

Look under tax settings, I think

10
Reply
user profile
Seller_ZVAz3d5lZuGid
In reply to: Seller_2qEIzJcLVVbN7’s post

This is not Amazon Support, but a forum of other sellers. I you want support then you need to open a case with Seller Support 'Help', though I must say that you are unlikely to get any helpful advice re. your problem - probably just a cut and paste format reply that won't answer your specific question !

There must be a reason why they stopped automatically issuing invoices for your UK account if they did do it before ?

00
user profile
Seller_ZVAz3d5lZuGid
In reply to: Seller_2qEIzJcLVVbN7’s post

This is not Amazon Support, but a forum of other sellers. I you want support then you need to open a case with Seller Support 'Help', though I must say that you are unlikely to get any helpful advice re. your problem - probably just a cut and paste format reply that won't answer your specific question !

There must be a reason why they stopped automatically issuing invoices for your UK account if they did do it before ?

00
Reply
user profile
Seller_19xPhE8YgkmxW
In reply to: Seller_2qEIzJcLVVbN7’s post

Hello pixidixie,

I note that you managed to turn off Amazon Invoicing and would be interested to learn how to deo this...

I prepare invoices as a matter of good business practice and include them with the goods, but, having accidentally triggered the Amazon Invoicing, have not found a way of switching it off

I realise this is the opposite of your problem but wonder if you can recall how you did it?

Many thanks

Brian

00
user profile
Seller_19xPhE8YgkmxW
In reply to: Seller_2qEIzJcLVVbN7’s post

Hello pixidixie,

I note that you managed to turn off Amazon Invoicing and would be interested to learn how to deo this...

I prepare invoices as a matter of good business practice and include them with the goods, but, having accidentally triggered the Amazon Invoicing, have not found a way of switching it off

I realise this is the opposite of your problem but wonder if you can recall how you did it?

Many thanks

Brian

00
Reply
user profile
Sakura_Amazon_
In reply to: Seller_2qEIzJcLVVbN7’s post

Hello @Seller_2qEIzJcLVVbN7,

Did you review which country your orders were from?

This is the information I found on the Invoice Defect Rate Help page:

"If you ship from a country for which you have not added a valid VAT number and/or you added a local VAT number, you must manually upload invoices/receipts for these orders OR provide a valid VAT number, otherwise your Invoice defect rate will be impacted. For example, if an order is placed on amazon.es (you have a valid VAT number in Spain), but shipped from Italy (you have a local VAT number in Italy), you’re responsible for uploading this invoice or receipt."

Does it resolve your doubts ?

Regards,

Sakura

00
user profile
Sakura_Amazon_
In reply to: Seller_2qEIzJcLVVbN7’s post

Hello @Seller_2qEIzJcLVVbN7,

Did you review which country your orders were from?

This is the information I found on the Invoice Defect Rate Help page:

"If you ship from a country for which you have not added a valid VAT number and/or you added a local VAT number, you must manually upload invoices/receipts for these orders OR provide a valid VAT number, otherwise your Invoice defect rate will be impacted. For example, if an order is placed on amazon.es (you have a valid VAT number in Spain), but shipped from Italy (you have a local VAT number in Italy), you’re responsible for uploading this invoice or receipt."

Does it resolve your doubts ?

Regards,

Sakura

00
Reply
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