On Time Delivery Rate metric
Please tell me if I am missing something here.
I am a SFP seller.
I buy all shipping via the buy shipping option.
The Amazon rules 'seem' to clearly state that "SFP Program eligibility is calculated across a 7 day timeframe using only On-Time Shipment, Buy Shipping usage, and Cancellation Rate metrics "
However I am being penalised withextended delivery dates because.
"we see that your On Time Delivery Rate metric is 95.3% which is not meeting the requirements of 97%"
All orders were shipped on time ect but delivered late by DPD.
As a result my delivery date is showing extended on the detail page and I have had just 2 orders today.
Can anyone explain this to me please.
On Time Delivery Rate metric
Please tell me if I am missing something here.
I am a SFP seller.
I buy all shipping via the buy shipping option.
The Amazon rules 'seem' to clearly state that "SFP Program eligibility is calculated across a 7 day timeframe using only On-Time Shipment, Buy Shipping usage, and Cancellation Rate metrics "
However I am being penalised withextended delivery dates because.
"we see that your On Time Delivery Rate metric is 95.3% which is not meeting the requirements of 97%"
All orders were shipped on time ect but delivered late by DPD.
As a result my delivery date is showing extended on the detail page and I have had just 2 orders today.
Can anyone explain this to me please.
8 replies
Sarah_Amzn
Hello @Seller_ZOZTdubuqFBLp,
I'm Sarah with Amazon.
I see that your On Time Delivery Rate is 98,43%. Has there been any update?
Can you share the Order ID-s so I can take a look?
Kind regards,
Sarah.
